The Bilingual Client Care Specialist (Spanish & English) will work directly with our plan members, plan sponsors, clients, advisors, and service providers to provide an exceptional experience. This will include being the voice of the People Corporation brand through our client care centre by responding to general inquiries about the plans, benefits, and coverage, and assisting with troubleshooting and resolving problems with the goal of doing so with a single contact.
Provide exceptional customer care.
Interact with plan members, clients, advisors, and service providers via phone and email, to provide responses to inquiries about claims, eligibility, and services.
Ensure that service standards are met or exceeded.
Obtain, analyze, and verify the accuracy of claim submissions and data.
Assist members with the online portal and mobile app.
Assist service providers with the online portal for submission of claims.
Initiate and/or implement correct action as needed to ensure that an excellent standard of service and a high level of client satisfaction is maintained.
Minimum of 3 years customer care experience (insurance, and health and dental benefits claims is an asset)
Fluency in both Spanish and English is required (written and verbal)
Flexible working hours - Willing to complete an 8-hour shift between 7:00am - 7:00pm (Central)
Strong communication skills and excellent attention to detail.
Technical knowledge on application base system
A desire to provide exceptional customer service, and a valuable experience to clients.
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
The base salary for this position is between $45,000 - $55,000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
We believe every Canadian deserves the chance to reach their full potential, on their own terms.
This belief drives everything we do. Itʼs why we strive to offer the support individuals and organizations need to make confident, informed choices about their well-being—within group benefits, health and wellness, disability management, wealth, and HR solutions.
Together, we're united by a common purpose: helping our clients empower their people and strengthen the communities they serve. Whether facing existing challenges or pursuing new possibilities, we see it as our privilege to meet people where they are. Because when people are supported with care and conviction, they're capable of remarkable things.
