The Archway

Bilingual Client Advocate Full Time (Monday thru Friday 3p-1130p)

The Archway  •  Fort Worth, TX (Onsite)  •  3 days ago
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Job Description

This is not easy work. It is important work. The Archway is seeking a full-time Bilingual Client Advocate to join our shelter team and walk alongside survivors as they reclaim safety, stability, and the next chapter of their lives. This role is not for everyone. The work is real. The stakes are high.  If you are looking for a quiet job where every day is predictable, this is absolutely not it. If you are looking for work that matters—deeply, urgently, and every single day—you may have just found your place. The Opportunity As a Client Advocate, you will be one of the steady hands and calm voices that help keep our shelter running safely and compassionately around the clock. You will support residents during moments of crisis, transition, triumph, and everything in between. You will help create an environment where healing can begin. Your responsibilities will include: 
  • Assisting residents with daily living needs  
  • Conducting intake assessments and resident orientations  
  • Maintaining accurate, timely client documentation  
  • Preparing rooms for new residents  
  • Conducting regular safety checks throughout the facility  
  • Providing general shelter coverage with confidence and minimal supervision  
 Who You Are You are calm when others are not. You can walk into chaos and immediately become the most grounded person in the room.You are compassionate, but not fragile. Warm, but boundaried. Empathetic, but clear-headed. You can manage competing priorities, unexpected situations, and emotional conversations—sometimes all before your coffee gets cold. You are: 
  • Trustworthy, dependable, and exceptionally accountable  
  • An excellent communicator with strong instincts  
  • Flexible enough to pivot at a moment's notice  
  • Comfortable working independently and making sound decisions  
  • Deeply committed to serving survivors with dignity and respect  
 You understand that kindness and strength are not opposites. In this role, they are both required. What Makes This DifferentAt The Archway, we do not do surface-level work. We serve survivors during some of the darkest moments of their lives. We show up with courage, compassion, and an unwavering commitment to excellence. We are curious. We are accountable. We communicate openly. We adapt quickly. We hold ourselves—and each other—to a very high standard. And yes, we laugh. Often. Because the work is heavy, and sometimes a well-timed laugh is exactly what keeps us all going.   This role will challenge you. It will stretch you. It will absolutely demand the very best of you. But if you are the right person, you will leave each day knowing that your work changed someone's life.  Qualifications
  • Six months of experience in a residential facility, shelter, or similar environment required  
  • Bachelor's degree in psychology, social work, sociology, or a related field preferred  
  • Speak, read and write both English and Spanish
 Compensation is competitive and commensurate with experience, education, and qualifications.   A comprehensive benefits package is also offered. The Archway is proud to be an Equal Opportunity Employer.  
The Archway

About The Archway

Every day, someone steps through our doors with a story they never imagined would be theirs:

- A mother escaping in the middle of the night with her newborn baby.

- A teenager unsure who to trust.

- A survivor returning to court again, hoping this time justice will be served.

For 50 years, The Archway has been the only comprehensive domestic violence service provider in Tarrant County—offering safety, stability and a path forward. Known for decades as SafeHaven of Tarrant County, we have been the cornerstone of domestic violence response in our community, providing emergency shelter, counseling, legal help, transitional housing and so much more.

If you or someone you know is experiencing domestic violence, call our 24/7 crisis hotline at 1-877-701-7233. Our trained advocates will listen, help you make a custom plan, and connect you to the support that’s right for you – whether you’re ready to leave or not.

Industry
Nonprofit & NGOs
Company Size
51-200 employees
Headquarters
Arlington, Texas
Year Founded
1976
Website
safehaventc.org
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