Job Description

It’s more than just a career; it’s a passion. While we love our vehicles, we recognize that it’s the people behind them who truly make them exceptional. We cherish our open and speak-up culture, embrace our commitment to social responsibility, celebrate diversity, innovate boldly, take pride in what we do, and thrive together as a team.

At Volkswagen Group Canada, Inc. we value initiative, creativity, teamwork, and high performance within a dynamic and engaging environment. Our shared goal across all departments and brands is to uphold superior standards and provide a consistent, outstanding brand experience.

Why Join Us?

• Competitive compensation and comprehensive benefits
• Opportunities for growth and development
• A flexible, collaborative work culture
• The chance to work with innovative Volkswagen and Audi vehicles

The Bilingual Claims Specialist serves as Volkswagen Group Canada’s subject matter expert for Small Claims Court actions, CAMVAP arbitrations, and customer dispute resolution across both common law and civil law jurisdictions.

Supporting both Volkswagen and Audi brands, this role focuses on early resolution, advocacy at hearings, and cross functional coordination in a primarily remote environment.

Key Responsibilities

Claims & Dispute Management
• Review and respond to customer demand letters
• Defend and represent Volkswagen Canada and Audi Canada in Small Claims Court and CAMVAP matters (virtual or in‑person).
• Collaborate with Customer Relations to foster early, customer‑centric resolution of customer complaints.

Stakeholder Coordination & Reporting
• Liaise with dealers, field staff, and internal teams to review and respond to customer complaints.
• Coordinate regular alignment meetings between Legal and Customer Relations.
• Prepare monthly management reporting.

Legal Support & Research
• Provide timely risk‑based legal guidance.
• Conduct legal and jurisdictional research.
• Prepare witnesses for hearings and assist with departmental reporting.
• Support Service Capacity Planning aligned with Business Development strategies, supporting short-, and long term requirements, including both physical and human capacities

Qualifications

Formal Education:

• Associate Degree / College Degree
• Licensed Paralegal in good standing with a Canadian Law Society

Experience:

• 5+ years of litigation experience

Skills and Qualifications:

• Licensed Paralegal in good standing with a Canadian Law Society
• Fully bilingual in English and French.
• Strong advocacy and hearing representation experience.
• Knowledge of Small Claims Court rules and CAMVAP.
• Excellent communication and organizational skills.
• Ability to manage a high volume of files independently.
• Asset: Automotive sector experience.

Work Flexibility:

• This position is Hybrid
• Must have a valid driver’s license and be willing to travel up to 50% throughout Canada

Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary range for this role is $115,000-$126,000, actual pay may vary based on experience, education, and internal compensation practices.

This is a newly created position within our organization.

Why You’ll Love Working Here

Full-time employees of Volkswagen Group Canada, Inc. enjoy these benefits:

• Health Insurance Coverage: We offer comprehensive health, dental, and vision insurance, including a flexible plan to ensure employees and their families have access to quality healthcare tailored to their needs.
• Health Spending Account: Extra support for your wellness needs.
• Retirement Plans & Savings: We offer a competitive defined contribution retirement plan and a generous savings match to help employees prepare for their future.
• Compensation: We recognize individual contributions and share company success through our Bonus & Merit Program, fostering a pay-for-performance culture.
• Vehicle Leasing and Purchase Programs: Employees and eligible family members can lease up to four vehicles annually at discounted rates, providing convenience and cost savings.
• Work Environment: Our facility inspires creativity and productivity, fostering an empowering hybrid work environment (where applicable) allowing employees can perform at their best.
• Personal Days: We value work-life balance and offer personal days for your discretion, whether for personal reasons, recharging, or celebrating important holidays or events.
• Volunteer Days: These days allow employees to support meaningful charities aligned with our values and social responsibility.
• Company Designated Holidays: We recognize the importance of celebrating the holiday season with our team. Therefore, we reserve specific company holidays in December to ensure employees can enjoy the festivities.
• Wellness Programs: We prioritize our employees’ holistic well-being through initiatives like discounted gym memberships and mental health resources to support physical, mental, and emotional health.
• Tuition Reimbursement: Part of our commitment to employee growth, this benefit covers approved course expenses to support ongoing education and long-term career development.

Please note that we appreciate the interest of all candidates, however only those under consideration will be contacted. Volkswagen Group Canada uses AI tools integrated with our applicant tracking system to screen applications for validity and completeness.

Volkswagen Group Canada Inc. is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, provincial, or local laws.

Volkswagen Group Canada Inc. is committed to accessibility and inclusive hiring under. We welcome and support applicants with disabilities through every stage of the recruitment process. If you require an accommodation at any point—such as for an interview, assessment, or application—please notify your recruiter or email us in advance at VGCAHumanResources@vw.ca. We’ll work with you to arrange reasonable accommodation to meet your needs.