Job Description

The Bilingual Care Navigator (CN) is a fully remote position which provides support to a team of Care Managers by assisting with assessment, care planning, and service coordination activities for low to medium risk, Medicaid eligible clients. The CN works closely with networks of medical and behavioral health providers to manage identified needs, stabilize participants, and reduce healthcare costs. Coordinate with providers to align services that promote access to care and enhanced health outcomes for all clients.

Essential Functions

• Assist a team of Care Managers with the delivery of health home care management services to enrolled clients through the provision of written, electronic, and telephonic outreach, monitoring, collaboration, and planning activities.
• Develop, adhere to, and document daily schedule of appointments; informs supervisor of scheduling conflicts or changes, and maintains accurate record of daily activities.
• Facilitate referrals (securing appointment date/time/location) to network medical, behavioral health and social assistance entities as needed to support Care Managers.
• Participate in individual and group supervision as scheduled by the appointed supervisor.
• Provide phone support to enrolled clients, including telephonic monitoring (wellness checks) to low acuity clients, client appointment reminder calls, and documentation follow up calls to providers.
• Support Care Managers with the completion of HRA 2010e application, including following up with providers for necessary documentation, putting together packages for internal submission, and other support as needed.
• Utilize Electronic Health/Medical Record system(s) of assigned Health Home and NADAP database tools to maintain documentation and all relevant treatment records, entering contact notes within the timeframe outlined in the Program Manual guidelines
• Performs other duties as assigned.

Knowledge, Education & Experience

• High school diploma with at least one year of work experience required.
• Bachelor's Degree preferred.
• Bilingual Spanish required.
• The CN must demonstrate progressive problem-solving and planning to accommodate the needs of the population served, and will develop the ability to make sound judgments on crisis management issues for clients.
• The CN interacts with supervisors, management, clients, network partners, and other social service providers on a regular and ongoing basis.
• The Care Navigator must maintain productive professional relationships that encourage the wellness of other staff, clients, and the agency at all times, demonstrating respect, courtesy, and professionalism in all interactions as outlined in agency and program Policy and Procedure manuals.
• CNs must build collaborative relationships with community partners and team members that promote the development of a rich network of referral sources and resources for clients and the team.

Salary: $36,400 annually

Schedule: Fully remote

Benefits:

• Fully Remote Position
• 23 PTO Days and 12 Paid Holidays
• Tuition Reimbursement
• Ongoing Professional Development, Growth Opportunities, and Employee Referral Program
• Oxford/United Healthcare Medical, Dental, and Vision Plans, HSA/FSA Savings Plans
• Matching 401k Retirement Plan and Life Insurance
• Employee Assistance Program and Wellness Program

NADAP, Inc.  is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become sufficient. NADAP programs assist disadvantaged populations in New York City and Nassau County. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation, and placement services. At NADAP, we believe in creating an environment where every individual is treated with dignity and respect. We are committed to ensuring that all employees and applicants have an equal opportunity to succeed, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Visit us at www.nadap.org