Job Description

At Total Life, we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a Care Coordinator, you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve.
We're looking for an advocate, a problem-solver, and a steady hand for our members. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint.

Job Type: Full-Time (40 hours/week)
Schedule: Flexible roster. Includes a mix of standard business hours and some rotating weekend shifts when needed, to ensure our members are supported 7 days a week.

Key Responsibilities:

• Member Advocacy: Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond.
• Clinical Logistics: Coordinate scheduling between members and our clinical team, managing complex calendars with ease.
• Resource Navigation: Help members understand their benefits and connect them with digital resources to support their mental health goals.
• Data Integrity: Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care.
• Problem Solving: Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed.
  

Who You Are

• Empathetic & Patient: You genuinely enjoy talking to people and have a "service-first" mindset.
• A Master Multi-tasker: You can balance a high volume of emails, calls, and tasks without losing your cool or your attention to detail.
• Tech-Savvy: You’re comfortable navigating [mention specific tools, e.g., Salesforce, Athena, Slack] and helping less tech-literate members troubleshoot basic issues.
• Resilient: You understand that healthcare can be stressful for patients, and you take pride in being the calm in the storm.

Requirements

• 2+ years of experience in healthcare administration, case management, or high-touch customer success.
• Excellent verbal and written communication skills.
• Bilingual in English (C1+) and Spanish (Native/Fluent).
• Digitally agile - high degree of comfort switching between multiple platforms, browser tabs, and communication tools
• Previous experience in the American Health Care Industry is an asset