Job Description

About this Role

Our Bilingual Spanish/English Customer Service Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from multiple channels.

Hours - Monday - Friday - 11:00 AM - 7:30 PM, with a Saturday shift every third Saturday of the month.

In this Role You Will

• Support more complicated service requests that require more time, experience and knowledge on a particular product or service.
• Identifies cross-sell and referral opportunities for the expansion of the product and service relationships including additional account relationships as well as other products and services offered by the bank.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-3 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals

Qualifications, Competencies and Skills

• High school diploma or general education degree (GED) required
• Must be fluent in Spanish and English (spoken and written)
• A minimum of 2 years client service experience and/or training, preferably in a banking environment; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $18.00 - $21.00