Answer incoming calls and direct them to the right departments
Accurately schedule appointments, consultations, and surgeries in NextGen
Register new patients and input detailed demographic and insurance information
Confirm appointments and verify insurance coverage
Educate patients on pre-visit protocols, paperwork, and appointment details
Take and route messages from patients, physicians, and pharmacies
Coordinate scheduling for multiple physicians and locations
Provide backup front office support and contribute to overall workflow
Reach out to new patients with a friendly welcome call
Education & Experience:
High School Diploma or equivalent required
Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
Prior experience working with insurance and EHR systems (NextGen a plus!)
Knowledge & Skills:
Familiarity with medical terminology and managed care contracts
Excellent verbal/written communication and people skills in English and Spanish
Strong organizational and time management abilities
Proficient in Microsoft Office with fast, accurate data entry skills
Ability to multitask while maintaining attention to detail
You’ll Shine If You:
Love working with diverse patient populations
Thrive in a team-oriented, collaborative setting
Have a service-first mindset and are calm under pressure
Are driven to provide the best patient experience every time
Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.
Surgery Partners is a leading operator of surgical facilities and ancillary services with more than 180 locations nationwide. We provide exceptional integrated healthcare experiences between our providers and patients.
Our diverse company operates multiple types of healthcare services dedicated to improving the quality of care in a convenient and cost-effective manner.
Our integrated approach to advancing markets allows for flexibility to provide care on an individualized, local market basis. Whether entering into a new market with surgical facilities, ancillary services or joint ventures with health systems, or furthering an existing market’s growth potential by focusing on base business, in-market development and new service lines, our experience has shown us that no two markets are alike. We see value in individuality.
At Surgery Partners, our mission is to enhance patient quality of life through partnership. Surgery Partners is an organization deeply committed to providing quality, compassionate and personalized care, to meet the needs of our diverse patients, employees and physician partners in the communities in which we serve. Our colleagues are critical in achieving that mission. As it truly brings out the best in all of us, Surgery Partners is committed to diversity and inclusion.
Our Surgery Partners team is comprised of more than 15,000 employees and 4,600 affiliated physicians, serving more than 600,000 patients annually. Want to work with us? Check out our website for current employment opportunities.
