Opus

Bilingual Call Center Rep Lead

Opus  •  Lombard, IL (Onsite)  •  2 hours ago
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Job Description

KNOWLEDGE AND SKILLS:

  • Dependable, reliable, punctual, and self-motivated
  • Excellent verbal, written and interpersonal communication skills required.
  • Ability to display a positive disposition at all times.
  • Ability to work in a team environment.
  • Strong organizational skills
  • Competency with business software (MS Word, Excel, Outlook and PowerPoint).
  • General knowledge of computers and data entry.
  • Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.
  • Ability to adapt to changes in the Program operations, procedures and updates.
  • Ability to work in a fast-paced environment
  • Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations
  • Bilingual Spanish speaking skills required

EDUCATION AND WORK EXPERIENCE:

  • High School Diploma or equivalent; some college preferred.
  • Two to four (2-4) years’ experience in a Call Center/Customer Service environment required; previous lead experience preferred.
  • Experience in successful conflict resolution preferred.

Qualifications

KNOWLEDGE AND SKILLS:

  • Dependable, reliable, punctual, and self-motivated
  • Excellent verbal, written and interpersonal communication skills required.
  • Ability to display a positive disposition at all times.
  • Ability to work in a team environment.
  • Strong organizational skills
  • Competency with business software (MS Word, Excel, Outlook and PowerPoint).
  • General knowledge of computers and data entry.
  • Ability to understand and administer the Illinois Vehicle Emissions Program rules and regulations.
  • Ability to adapt to changes in the Program operations, procedures and updates.
  • Ability to work in a fast-paced environment
  • Ability to understand and communicate the Illinois Vehicle Emissions Program rules and regulations
  • Bilingual Spanish speaking skills required

EDUCATION AND WORK EXPERIENCE:

  • High School Diploma or equivalent; some college preferred.
  • Two to four (2-4) years’ experience in a Call Center/Customer Service environment required; previous lead experience preferred.
  • Experience in successful conflict resolution preferred.
Opus

About Opus

Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets. The company has a strong focus on customer service and innovative technology within emission and safety testing and intelligent vehicle support.

With approximately 2,600 employees, Opus is headquartered in Gothenburg, Sweden. Opus has 34 regional offices, 24 of which are in the United States and the others in Sweden, Argentina, Chile, Mexico, Peru, Pakistan, United Kingdom, Spain and Australia. Opus has production facilities in the U.S. in Hartford, Ann Arbor and Tucson. The shares of Opus Group are listed on Nasdaq Stockholm.

Opus had approximately SEK 2.5 billion in revenues in 2018 with solid operating profit and cash flow. Opus’ goal is to reach an annual revenue growth of 5-10 percent, through organic and acquisitive growth based on 3-year CAGR, and an EBITA margin of 15 percent. The majority of the growth is estimated to come from the international expansion of the vehicle inspection business, with a primary focus on the Latin American and Asian markets, and the expansion of the intelligent vehicle support business.

Industry
Automotive & Mobility
Company Size
501-1,000 employees
Headquarters
Gothenburg, SE
Year Founded
1974
Website
opus.global
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