Job Description

Who we are:

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

What you'll do:

As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You'll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.

What we need from you is:

• A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions.
• Strong communication skills, with the ability to clearly guide customers verbally and in writing.
• Excellent listening skills and the ability to multitask in a fast-paced call center environment.
• The ability to troubleshoot and proactively resolve escalated customer concerns.
• A collaborative mindset to support fellow team members and advocate for customer needs.
• Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am--6:00pm.

We can't wait to get to know you!

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and a diverse workforce. We are committed to a discrimination-free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.