Bilingual Call Center Agent - Customer Support
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Location: Lima, PE
Type: Full-time
Department: Customer Operations
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We are seeking a dedicated Bilingual Customer Support Agenttojoin the operations of a leading global company, providing essential support in logistics and international services. If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you!
Responsibilities
Provide customer support by managing inbound and outbound calls with professionalism and care.
Communicate in both English and Spanish depending on customer needs.
Maintain service level requirements (response time, call resolution, accuracy) and meet or exceed performance metrics.
Adhere to all eClerx policies, regulatory, safety, quality, and compliance standards.
Advanced English and Spanish—speaking, reading, and writing.
Minimum of 1 year of experience in a call center / customer service environment
Availability to work on site 5 days a week from 8 am to 01 am /48 hours.
High School completed, University or technical studies (completed, in progress).
Strong verbal communication and active listening skills, high attention to detail and ability to work under pressure.
Strong multitasking abilities (e.g. talking on phone, entering data, pulling up information) and computer literacy (MS Office or equivalents).
Flexibility to work in various shifts (day, night, weekends, holidays).
What we offer:
Competitive base salary + performance incentives tied to key results.
Enrollment in payroll from day one (including training period).
Private health 100% coverage from day one
Career growth opportunities in a global, innovative, and dynamic environment.
Work-life balance with two rotating rest days per week.
How to Apply
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
