* Under direction from branch manager and assistant, provide prompt, efficient and friendly services to customers, involving receipt and payment of cash, and to recognize customer needs with suggestions appropriate to the bank's services
* Follow established policies in accordance with the bank's and supervisor's direction
* Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
* Ensure that each personal banker/teller balances and assists in identifying any discrepancies
* Ensure that all discrepancies are properly initialed and, if required, reported to the manager immediately
* Accountable for personal achievement of monthly new account production as assigned by upper management
* Participate in an active sales environment that may require in-store aisle prospecting
* Attend business development calls, or other sales opportunities, with a member of management
* Responsible for the guidance, development and assistance of personal banker growth and sales production
* Sell and prepare money orders, cashier's checks, Bank-to-bank wires, and certificates of deposits
* Provide bank services to a diverse customer base, including a large Spanish speaking population
* Ensure that the appearance of the teller area and personnel are neat, organized and in accordance with bank policy
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Schedules are prepared based on business need and subject to change at any time
* Ability to lift up to 50 lbs
FNBT is an equal opportunity employer.
Qualifications
* At least 18 years of age
* High School Diploma or equivalent
* Ability to communicate clearly and professionally in both Spanish and English
* Experience in production accountability
* Minimum of six months' cash handling experience in a sales or customer service position.
* Ability to make independent decisions
* Ability to provide excellent customer service in a fast-paced environment
* Familiarity with bank regulations and laws preferred
* Successful completion of the FNBT Step Up Program for internal employees
* Must be able to work a flexible schedule including evenings, weekends, and holidays
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico.
Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom.
So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
