Profilduposte :Expert(e) opérationnel(le) du service à la clientèle I
TitreaffichéSpécialistebilinguedusoutienà la clientèle I –Médical(Français/Anglais) [

Lieu :Bureau de Toronto (75, avenue Eglinton Est) – Présentielpendant les 90 premiersjours,puismodehybride
SupérieurimmédiatSuperviseurB2B.
Type deposte :Permanent, temps plein.
Scolarité :Diplômed’étudessecondairesouéquivalent
DéplacementsrequisAucun

Àproposde nous

TP est un leadermondialde la gestion del’expérienceclient et del’impartitiondes processus d’affaires descentresde contact. Avec plus de 500 000employésà travers le monde, nousavonsdéveloppéunmodèlede travailhybrideefficaceetresponsable,combinantletélétravailet le travail sur site. Nousoffronsnosservices dans plus de 300languesetdialectesClasséeau 11e rang des 25meilleursmilieux de travail au monde par Fortune Magazineenpartenariatavec Great Place to Work®, TP aégalementobtenula certification MeilleurEmployeurdans 64 pays,représentantplus de 97 % denotreeffectifmondial

Notre culture

Chez TP, nousdemeuronsfidèlesànosvaleursfondamentalesl’intégrité, le respect, leprofessionnalisme,l’innovationetl’engagement

• Autonomie– Nous encourageonsetvalorisonsvotrecapacitéà prendre desdécisions

• Environnementévolutif– Nous favorisonsvotredéveloppementprofessionneletvospossibilitésd’avancement

• Flexibilité– Nous croyonsauxrésultats

• Innovation– Touteslesidéescomptent

• Inclusion– Chacun a saplace etcontribueànotresuccèscollectif

ecuneprime de performancepouvantatteindre5 %selonl’atteintedesobjectifsde performance (KPI).

Àproposdu poste

Àtitrede Spécialistebilinguedusoutienà la clientèle I, voussoutiendrezunfournisseurdesservantdes cabinetsdentairesavec desproduitsdesoinsà domicile. Vousserezle principalpointde contact entre lefournisseuret les cabinetsdentaires,assurantletraitementprécis descommandes, unsoutienrapideetuneexpérienceclient positive etconstante

Lecandidatidéalpossèdeunesolideexpérienceenservice à la clientèle, un grand souci dudétail,uneexcellentecapacitéd’exécutiondes processus etunecompréhensionde base desproduitsainsiquedufonctionnementdes cabinetsdentaires Lamaîtrisedu français et del’anglaisestessentielleafindeservirnotreclientèlebilinguepartoutau Canada.

Principalesresponsabilités

• Développeretmaintenirdesolidesrelations avec les cabinetsdentairesclients.

• Traiterlescommandesetgérerles processus desaisiedescommandes

• Répondreaux questionsfréquemmentposéesconcernantlesproduitsetfournirdes conseils de base.

• Traiterlespaiementsetrépondreauxdemandesliéesà lafacturation

• Assurer la documentation detoutesles interactions dans lesystèmeCRM.

• Offrirunsoutienà la clientèlemulticanal(téléphone,clavardageetcourriel).

• Soutenirla navigation sur laplateformeProShopetrésoudrelesproblèmestechniques de base.

• Gérerlesexpéditionsautomatiqueset lescommandesrécurrentes

• Maintenirun hautniveaudeprécisionet deproductivitédans lestâchesrépétitives

• Agir de manière proactiveafind’améliorerl’expérienceclient etfavoriserlafidélisation

Exigences du poste

• Diplômed’étudessecondairesouéquivalent; étudespostsecondairesconsidéréescommeunatout

• Minimum de 1 à 2annéesd’expérienceenservice à la clientèleouencentrede contact.

• Excellentescompétencesencommunicationoraleetécriteenfrançais etenanglais

• Maîtrisede base dessystèmesCRMainsiquede Microsoft OfficeouGoogle Workspace.

• Capacitéàtraiteravecprécisionlescommandes,paiementsetdemandesdes clients.

• Grande attention auxdétailset aptitude àgérerun volumeélevédetâchesrépétitives

• Capacitéàgérersimultanémentlescanauxtéléphoniques, lescourrielset leclavardage

• Bonnes aptitudesenrésolutiondeproblèmesetcapacitéàsuivreles processusétablis

• Excellenteassiduitéetflexibilitéhoraire[

Qualificationssouhaitées

• Expérienceensaisiedecommandes,facturationousoutienauxproduits

• Expérienceensoutienomnicanal(téléphone,courrieletclavardagesimultanément).

• Expérienceenventecroiséeouenventeincitative

• Connaissancede base de laterminologiedentaireoudesopérationsdescabinetsdentaires

• Expérienceavec desplateformesde commerceélectroniqueoudesoutilsdecommandesenligne

• Expériencedans lessecteursde la santé, dumédicaloudentaire

Cequenousoffrons

• Parcoursdecarrièrestructuréavec formationsvirtuelleset plans dedéveloppement

• Possibilitésd’avancementprofessionnelà traversdifférentesunitésd’affaires.

• Formationrémunérée

• Deuxsemainesdevacancespayées

• Formation continueadaptéeàvotreexpérienceet àvoscompétences

• Salaireconcurrentielavecprogrammesde primes.

• Environnement de travailpositifetcollaboratif

• Avantagesmédicauxetdentaires

• Programmed’aideauxemployéset àleurfamille.

• Programmesde reconnaissance et derécompenses

Horaire

• Horairefixe dulundiauvendredi

• Quart de 9heures, de 9 h à 18 h

Lieu de travail

• Lescandidatsdoiventrésideràunedistanceraisonnablededéplacementdenosbureauxde Yonge-EglintonouThe Well, aucentre-villede Toronto.

• Mode de travailhybride;les 90 premiersjours seront effectués sur site.

Diversité,équitéet inclusion

TP célèbre ladiversitéets’engageàoffrirun milieu de travailinclusif Nous nefaisonsaucunediscriminationfondéesurl’identitéoul’expressionde genre,l’orientationsexuelle, la race, la religion,l’âge,l’originenationale, lacitoyenneté, le handicap, lagrossesse, lestatutd’anciencombattantoutoutautremotif protégé par laloi

TPaccueilleet encourage les candidatures despersonnesensituation de handicap. Desmesuresd’adaptationsontoffertessurdemandeàtoutesles étapes du processus derecrutement

TP est unemployeurquisouscritauprincipedel’égalitéd’accèsàl’emploi

Job Role & Profile:OperationsCustomer ExpertI

Advertisedas :Bilingual FrenchCustomer Support SpecialistI- Medical

Location:Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to:B2B Supervisor

Contract:Regular, Full-time

Education:High School or secondary school diploma (or equivalent)

Travel Requirements:No

For existing vacancy Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than500,000 employees,the developmentof an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now workingremotely. Wealso provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, weremaintrue to our core values of integrity, respect, professionalism,innovation,and commitment.

• Autonomous - We encourage and trust your decision-making skills.

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

Base compensation of $2000 per hour, plus a performance bonus of up to 5% based on meeting KPI targets

About the job

An idealaBilingual FrenchCustomer Support SpecialistI,you will be supportingfora supplier servicing dental offices with home care products needsa strong foundationin process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuringaccurateorder processing,timelysupport, and a consistent, positive customer experience whilemaintainingsmooth day-to-day operations.

Key Responsibilities and Accountabilities(may perform other duties as requested not specifically addressed in this document)

• Build andmaintainstrong customer relationships with dental offices

• Process customer orders and manage order entry workflows

• Handle product FAQs andprovidebasic product guidance

• Take payments and support billing inquiries

• Maintain CRM documentation of all interactions

• Provide telephony and omnichannel customer support (voice/chat/email)

• SupportProShopnavigation and basic site troubleshooting

• Manage auto-shipments and recurring orders

• Maintain high accuracy and productivity in repetitive tasks

• Act proactively to improve customer experience and drive retention

Job Requirements:

• High school diploma or equivalent (post-secondary education preferred).

• 1–2+ years of customer service or contact center experience.

• Strong verbal and written communication skills with professional phone etiquette.

• Basicproficiencyin CRM systems and Microsoft Office / Google Suite.

• Ability to accurately process orders, payments, and customer requests.

• Strong attention to detail and ability to handle repetitive, high-volume tasks.

• Ability to multitask across voice, chat, and email channels.

• Basic problem-solving skills withthe abilityto follow defined processes and escalation paths.

• Flexible availability and strong attendance reliability.

Preferred Qualifications

• Experience in order entry, billing, or product support environments

• Familiarity with omnichannel support (chat/email/voice simultaneously).

• Exposure to cross-selling or upselling products

• Basic understanding of dental terminology or dental office workflows.

• Experience supporting e-commerce platforms or online ordering tools

• Prior experience in healthcare, dental, or medical administration settings

What We Offer

• Established career path supported by self-assessments, virtual training, and guided curriculum thatallowsfor vertical and horizontal growth through multiple lines of business.

• Robust career path with a full development plan and the opportunity to grow in the organization.

• Paid training, 2weeks' vacationleave.

• Continuous learning through progressive training that is specific to your tenure and skills.

• Competitive salary with incentive programs

• Positive and supportive environment

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9hrsshift from 9 AM to 6 PM.

Location

• Candidates are advised tobe within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

• Hybrid setup,the first90 dayswill be on-site.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making.Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools isappropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be