Job Description

Who we are: CCOF advances organic agriculture for a healthy world. We advocate on behalf of our members for organic policies, support the growth of organic through education and grants, and provide organic certification that is personal and accessible.

CCOF is a nonprofit organization governed by the people who grow and make our food. Founded in California over 53 years ago, our roots now span the breadth of North America, and our presence is internationally recognized. We are supported by an organic family of farmers, ranchers, processors, retailers, consumers, and policymakers. Together, we work to realize a future where organic is the norm.

We’re growing our team! CCOF is seeking a Bilingual Applicant Coordinator to guide and support prospective applicants through CCOF's programs. In this role, you’ll engage with prospects, in both English and Spanish, across multiple channels, including web, email, phone, and trade shows. You’ll play a key role in delivering timely, accurate information about CCOF’s program offerings, while building strong relationships and ensuring a seamless applicant experience.

If you’re detail-oriented, bilingual in Spanish and English, and passionate about customer engagement and organic agriculture, we encourage you to apply! Join us in advancing organic agriculture through meaningful connections and impactful support.

This is a full-time, non-exempt position that reports to the Assistant Director of Member Acquisition. This is a United States-based remote position.

We will begin interviewing selected candidates starting the week of September 14.

Essential Responsibilities:

• Provide applicant support, in both English and Spanish, to prospects across multiple channels, including CCOF website inquiries, email, phone requests, WhatsApp, trainings, and follow-up with trade show prospects.
• Record new prospects, track interactions, and manage prospect records in Salesforce.   
• Conduct regular outreach events and support team outreach efforts to prospects.  
• Assist with data entry, reporting, and cleanup projects in Salesforce.  

Specific duties:

• Promptly respond to prospects’ questions related to CCOF’s programs offerings. 
• Follow up with prospects and facilitate the completion of applications.   
• Support outreach to prospects, monitor communication plans, send correspondence, and field responses.  
• Navigate Salesforce records, including sorting large volumes of records, creating outreach groups, and generating basic prospect reports.   
• Coordinate prospect meetings, maintain correspondence records, and track prospect interactions and communications.
• Close sales opportunities on a regular schedule for reporting purposes
• Identify duplicate Salesforce records and enter data from multiple sources into Salesforce records.
• Support the Applicant Support communication plan by drafting, proofreading, translating, and sending content to prospects in both Spanish and English to drive conversion.

Required Qualifications (Knowledge, Skills, and Abilities):

• 2+ years of experience providing sales support in fields related to organic certification, agriculture or food production. 
• Critical thinking and problem-solving skills. Work within established procedures, use available resources to overcome obstacles, and find a solution that best resolves the issue. Able to ask for assistance when needed. 
• Intermediate Spanish language skills to speak fluently, write detailed texts, and deal with complex texts, such as organic certification programs, to communicate verbally and in writing with clients in the US and México. Perform simple written translations with accuracy and context, ensuring consistency using the CCOF Spanish lexicon.
• Professionalism in customer service. Display a courteous, helpful attitude when interacting with customers. This includes being patient and respectful and taking the time to listen to customers’ needs or concerns and address them accordingly. 
• Strong verbal and written professional communication skills. Communicate well with individuals from diverse backgrounds, sharing context and asking questions to understand others’ perspectives and foster effective and engaging interactions. Organize and share information effectively.  Receptive to constructive feedback. Ability to handle and communicate sensitive information with discretion. 
• Excellent organizational skills. Understand how to prioritize competing needs and tasks without sacrificing quality. Reliably complete assignments and multiple projects simultaneously within assigned deadlines.  
• Proactive, self-directed, and driven to achieve goals.  
• Actively contribute to the Acquisitions and Marketing team to complete tasks, meet goals and projects. Actively listen to coworkers, respect ideas, and aim to improve processes at hand. Demonstrate willingness to collaborate and support the success of the team.  
• Adaptable and open to working in an ever-changing environment. Displays a willingness to embrace change and adapt to evolving systems and processes, while maintaining a focus on achieving organizational goals in a fair and inclusive manner.  
• Ability to collaborate effectively with individuals from different backgrounds, demographics, and communication styles to foster a respectful, inclusive, and professional work environment.
• Proficiency in computer skills including Microsoft Outlook, Teams, Word, Excel, and database programs. Effectively manage emails, create professional documents and spreadsheets, and maintain accurate database records. 

Desired Qualifications:

• Proficiency in Salesforce. Understands the platform’s features, user management, data import/export, and basic automation. 
• Experiencing using WhatsApp to communicate with outside parties
• Familiarity with CCOF Certification Programs, including an understanding of CCOF’s certification processes and guidelines.  
• Experience with regulatory compliance processes   
• Experience working remotely with in-office and remote teams 

Supervisory Responsibilities or Key Relationships:

• This role does not have any supervisory responsibilities.

Physical and Travel Requirements:

• 8-hour regular workday schedule that falls within the 7:00 am to 7:00 pm timeframe in the employee’s time zone. This ensures client contact availability during most normal CCOF business hours (8:00 am – 5:00 pm Pacific Time).
• May work occasional evening and weekend to support trade shows (2X or less annually)
• This position may involve occasional opportunities to travel domestically for staff events, and/or to represent CCOF professionally at industry events in the US and/or Mexico. Travel opportunities for this position are generally optional and are not expected to exceed approximately 8 days per year.
• Ability to lift 40 lbs. from ground to waist and be physically able to pack boxes and materials for trade shows and events
• Ability to stand and walk for several hours
• Prolonged periods sitting or standing at a desk and working on a computer

Other duties:

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation: CCOF takes pride in offering competitive pay and benefits such as superb health plans, 401(k) program, and generous sick/personal and vacation time. The Applicant Coordinator’s starting salary range will be $50,479 – $54,932 and will depend on qualifications and experience.

Hiring Process: Applications will be accepted until the position is filled.Interested applicants, please submit the following documents:

• Cover letter summarizing your interest in CCOF and the position, and qualifications
• Current resume
• List of three professional references

Incomplete applications will not be considered. No phone calls, please. Only short-listed candidates will be contacted. Thank you for your interest.

CCOF is an equal opportunity employer. We prioritize community, well-being, and belonging, ensuring that everyone has a chance to contribute, develop and succeed. We encourage people with various talents and experience to apply.

Fairness is an important practice at CCOF. We are passionate about building and sustaining a work environment where all employees can thrive. We believe every member of our team enriches our culture by exposing us to a broad range of ways to understand and engage with the world.