Job Description

L9 Sports is a leading specialty retailer focused on providing high-quality outdoor gear at exceptional value. With a strong emphasis on customer service and a passion for skiing, snowboarding, biking, and mountain sports, L9 Sports serves outdoor enthusiasts through both its online platform and retail stores. Our mission is to make the outdoors accessible and enjoyable for everyone by offering expert advice, premium products, and unbeatable prices.
We’re looking for individuals with at least two years of bike shop experience who would like to become a member of our service team.

What you get to do every day:

• Positive attitude
• Great interpersonal skills
• Excellent listening skills
• Desire to improve
• Aptitude for problem solving
• Strong organizational skills
• Able to prioritize
• Able to deliver an extraordinary customer service experience

What you bring to the role:

• Providing superior mechanical service
• Completing all paper and computer invoicing associated with repair work
• Ability to seek assistance from others when help is needed
• Provide feedback to management for department and store improvements
• Keep the service area clean and professional looking
• Perform repairs within established time limits
• Complete sales checks and accessory installs for the sales department within established time limits
• Assist sales staff with technical questions
• Communicate directly with customers concerning necessary or suggested repairs
• Create work estimates and manage special orders through the entire process
• Help the service team achieve their performance goals
• Ability to lift 75 lbs.

Schedule

• 8-10 hour shift
• Day shift
• Weekday and Weekend availability

Ability to Commute

• Millcreek, UT 84109: Reliably commute or planning to relocate before starting work (Required)

License/Certification

• Driver's License (Preferred)

Do you like bikes as much as we do? If so, we’d love to have you join L9 and work in a field where you can live your passion.
We offer an extensive benefit package including health insurance, dental & vision, paid time off, a generous employee purchase program, as well as future growth opportunities within the company.