Job Description

Bike Hub Coordinator (Part-Time)

Make a real difference in your community, one bike at a
time

Looking for a hands-on role where you can combine your love
of bikes with meaningful community impact? We’re on the hunt for an
enthusiastic and capable Bike Hub Coordinator to help run our local Bike Hub
and support people to ride safely, confidently, and sustainably.

This is a part-time role with shifts across Thursday to
Saturday (Hub hours are 10am-4pm)

About Us

The Beautification Trust is a social enterprise on a mission
to connect and empower communities to learn, love and look after our
environment. Since 2001, we've been leading beautification mahi, community
projects and environmental education programmes all over South and East
Auckland. Join us and make a real impact on this mission.

About the Role

As our Bike Hub Coordinator, you’ll be supporting the local community with their
bike repair and information needs, working alongside volunteers, and
keeping the hub running smoothly day-to-day.

What You’ll Be Doing

Bike Hub and Repair Operations

• Assist customers with advice and answer queries
  about biking
• Provide hands-on support and guidance on basic
  bike maintenance and repairs
• Advise on more complex repairs and refer to bike
  shops where appropriate
• Ensure all bikes are in a safe operating
  condition
• Promote bike safety and traffic awareness where
  possible
• Support the Bike Hub Lead in guiding volunteers
  on site
• Assist with coordinating e-bike loans, including
  bookings, user training, and returns
• Help maintain the Bike Hub building and
  equipment

Hub Operations, Administration and Accountability

• Take responsibility for the Bike Hub during each
  shift, including opening and closing procedures
• Maintain accurate daily records, including
  financial transactions and usage data
• Complete reporting and banking tasks accurately
  and on time
• Handle cash with care, accuracy, and integrity
• Manage day-to-day administration with attention
  to detail
• Respond to email and phone enquiries in a timely
  and helpful manner
• Use digital tools (e.g. Teams, WhatsApp, data
  systems) to support operations
• Record and track information to support
  reporting and continuous improvement

Customer Service and Community Engagement

• Create a welcoming and respectful environment
  for all visitors
• Provide practical advice to support community
  members with bike repairs and maintenance
• Build positive relationships with community
  members, volunteers, and visitors
• Communicate clearly and respectfully with a wide
  range of people
• Manage customer expectations during busy periods
• Maintain a high standard of professionalism at
  all times

Adaptability, Initiative and Team Support

• Work effectively in a busy, hands-on environment
• Manage multiple tasks and competing priorities
  throughout the day
• Remain calm under pressure and responsive to
  changing needs
• Work independently and take initiative when
  required
• Follow through on tasks and responsibilities
• Support the wider team and volunteers on site

Relationship Management, Communications & Marketing

• Support the Bike Hub Lead with engaging visiting
  groups and key stakeholders
• Capture case studies and stories for marketing
  and promotional use

Health and Safety

• Apply health and safety training in daily
  activities
• Follow all health and safety policies and
  procedures
• Identify and report safety issues to maintain a
  safe environment for staff, volunteers, and visitors

About You

You’re practical, people-focused, and love being part of a
community space.

Essential skills:

• Excellent communication and community engagement
  skills.
• Ability to manage customer expectations during
  busy times.
• General mechanical aptitude (especially
  bike-related).
• Confident self-starter, capable of operating
  independently.
• Basic computer literacy.
• Passion for cycling and community involvement.

Desired skills:

• Bike mechanic skills and expertise (training on
  the job will be provided)
• Knowledge of local cycling routes and related
  groups/shops.
• Retail/sales experience.
• Experience overseeing volunteers.
• Experience working in the community sector (ideally South Auckland).

Why Join Us?

• Meaningful, community-focused work
• A supportive and values-driven team
• Opportunity to grow your bike mechanic skills
• Be part of a positive environmental impact

Apply Now

If you’re ready to roll up your sleeves and make a
difference, we’d love to hear from you.

Apply via SEEK with your CV and a short cover letter telling
us why this role excites you.