Job Description

The Inn at Stonecliffe is seeking a service-driven Bike Attendant to join our team for the season. This role is at the front line of the guest experience, helping guests explore Mackinac Island while representing the energy and hospitality of the property. Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Lead daily bicycle rental operations, including guest check-out, return, and orientation
• Ensure all bikes are clean, safe, and properly maintained at all times
• Perform basic adjustments such as tire pressure, seat height, and minor repairs
• Provide guests with clear directions, route recommendations, and safety guidance
• Create a welcoming guest experience from arrival through departure, handling questions and resolving concerns with confidence
• Process transactions accurately through the POS system for bike rentals and retail purchases
• Support General Store operations by assisting guests, preparing simple food and beverages, and maintaining presentation standards
• Receive and stock merchandise, monitor inventory levels, and maintain organized storage areas
• Assist with opening and closing procedures, including cleaning, restocking, and setup
• Maintain cleanliness and organization across all work areas in compliance with health and safety standards
• Uphold professional appearance and represent the property with a positive, team-oriented attitude

EDUCATION AND EXPERIENCE

• High school diploma or equivalent (GED) preferred
• Additional training in retail, customer service, or sales is a plus but not required

KNOWLEDGE, SKILLS AND ABILITIES

High school diploma or equivalent preferred

Previous hospitality, retail, or customer service experience is a plus

Strong communication and guest service skills

Comfortable working in a fast-paced, outdoor environment

Ability to multitask and transition between responsibilities

Basic mechanical awareness is helpful but not required

Ability to stand for extended periods and lift moderate weight

Flexible schedule including weekends and holidays

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Companies is an Equal Opportunity Employer.