Job Description

ABOUT ZOOMO

At Zoomo, our vision is to transition every commercial urban mile to light electric vehicles (LEVs) to build sustainable and more equitable cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform.

Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >150 world-class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully deployed these solutions around the world. We operate across the USA, UK, Europe, Canada and Australia. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, Just Eat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, UPS and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

About the Role:

The e-bike mechanic is a critical, customer-facing role at Zoomo, directly fuelling our operational success. We are looking for a customer-obsessed problem solver who demonstrates a high level of drive, commitment and a proactive work ethic. You will be the essential link ensuring our customers have a seamless and exceptional experience. The work will primarily involve performing maintenance, repairs and diagnostics, both at Zoomo service sites and on-location at customer premises.

Key Responsibilities:

• Safety inspection of e-bikes at customer sites and documentation of checks on Zoomo systems.
• Repair and servicing of bikes to the highest of standards as expected by Zoomo.
• Diagnose required services, fault find and service Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition.
• Perform inspections on available fleet and returns to ensure no cosmetic damage, all electronics components and other essential components are fully functioning.
• Ensure that the workshop is kept tidy and in tip-top shape.
• Promote our values when interacting with riders and suppliers.
• You will serve as a Zoomo ambassador and on-site representative at our customer locations, ensuring our brand and product are consistently presented to the highest standard.

Requirements

• Required:
• Experience working as a bike mechanic (electric or not), we are willing to consider candidates coming from other fields such as car or motorcycle mechanics.
• Ability and drive to work independently with little or no direct supervision
• Flexibility to work shifts and remotely in different sites
• To be able to work as part of a team, collaborating with the Zoomo teams worldwide
• A passion for bikes!
• Nice to have:
• Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.
• A full UK driving licence and a motorbike licence and/or CBT
• Working knowledge of how bikes are assembled and repaired
• Familiarity with all types of bikes and accessories
• Experience with e-bikes or lithium ion batteries
• Relevant industry experience (cycling, food delivery, mobility, technology)

Benefits

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

• Working with a switched-on team that strives to make the streets greener and serve the rider

• Annual Salary £29,750 to £33,750 (depending on experience)
• Fast growth and career progression
• Global and country-specific benefits packages/perks
• Monthly team outings & events
• Free e-bike subscription
• Annual learning and development allowance
• Mental wellbeing support
  

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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