Deadline Date: Thursday 15 October 2026
Requirement: Voice and VTC Technician
Location: Brussels, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 1672
Period of Performance: 2027 BASE period: 4th January 2027 until 31st December 2027
2028 OPTION period: Possibility to exercise this option from 1st January 2028 until 31st December 2028.
Required Security Clearance: NATO COSMIC TOP SECRET
Special Terms and Conditions: The contractor will be responsible for complying with the respective national requirements for working permits, visas, taxes, social security etc. whilst working on site at NATO HQ Brussels, Belgium. No special status is either conferred or implied by the host organisation, NATO HQ Brussels, Belgium to the contractor whilst working on site.
The BICES (Battlefield Information Collection and Exploitation Systems) is an association of independent elements to enable the sharing and exchange of timely intelligence-related information between all NATO member nations, associated partner nations and the NATO organization. BICES capabilities are intended for national, NATO or coalition use, during peace, crisis and war, supporting decision-makers, deployed force commanders and tactical users. The BICES Group Executive (BGX) works as a facilitator maintaining the core network and coordinating the community-wide provision of capabilities and services operated at national/organisational level. BICES offers a number of services to support BICES users using mainly commercial off-the-shelf (COTS), open source but also an in-house developed software.
Within BGX, the BICES Support Unit (BSU) is responsible for managing the BICES services across the BICES NATO HQ Element that includes the following CIS functional areas by providing daily operational support: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services, SharePoint, Call Manager support. Additionally, the BSU provides general maintenance functions, and quality assurance, and manages customer feedback. The BSU provides support related to IT Incidents, problems and service requests to the BICES NATO HQ Element users. The purpose of this Statement of Work (SOW) is to engage external contractor to staff the BSU.
Under the supervision of the BSU Chief, the incumbent’s primary role is to provide 2nd level support for complex technical resolutions in the area of Voice, Video and Teleconferencing IP related services and associated components. S/He provides support to the design, documentation, testing and implementation of projects, to include all stages of service transition processes. S/He is responsible for problem management processes by performing recovery, troubleshooting, maintenance and operational activities associated with secure Voice, Video, and Video Teleconferencing (VTC) over IP (V3oIP) services. S/He contributes to the investigation of possible security vulnerabilities, by performing in-depth analyses and provides reports to the Security Operations branch with recommended actions for the elimination, removal and/or mitigation of CIS security risks. The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and beyond NATO's boundaries. The work is performed in a typical Secure Facility environment where slightly undesirable conditions may apply. The risk of injury is categorized as: Light Risk of Injury.
The location of duty is on-site at the NATO HQ offices in Brussels, Belgium.
The base period of performance is 4th January 2027 to 31st December. If the 2028 option is exercised, the period of performance is 1 January 2028 to 31 December 2028.
Occasional business travel may be required. Travel expenses will be reimbursed to the individual directly (in addition to the hourly rate) under NATO rules.
The contractor must be in possession of a NATO COSMIC TOP SECRET security clearance.
A signed Non-Disclosure Agreement will be required as per Annex C.
The incumbent must:
The following will be considered an advantage:
The contractor must be in possession of a NATO COSMIC TOP SECRET security clearance.
EMW was founded in 1995 by engineers and managers who formerly held senior positions in well known telecommunications and information technology companies to pursue their vision for this new company.
Our core business is providing information and communication technology services in the areas of planning, engineering and implementation; project and program management; systems integration; operations and maintenance; and training. Our competencies range over all aspects of inside and outside plant; feeder, access and inter-office networks; switching, transmission, multiplexing and data communications equipment; network management, operations support, and asset management systems; information assurance; web enabling; applications software; and beyond. While staying abreast of today’s technologies, we keep a watchful eye on technology trends, and are very serious about future-proofing our solutions.
We play in the global marketplace, and are proud to serve a wide spectrum of distinguished clients from defense and government agencies, as well as commercial enterprise. Our watchwords are competency, innovation, integrity, and—above all—respect and care for the customer.
