Job Description

Key Accountabilities

·Technology Stack Ownership & Architecture

oOwn the design, development, integration, and ongoing maintenance of the designaed Business Unit’s operational technology stack, including:

§Business intelligence and analytics platforms (Power BI, Microsoft Fabric, MicroStrategy, SQL-based data models)

§Microsoft 365 automation solutions

§Integrations with Salesforce and internal enterprise systems

oDefine and maintain system architecture, data flows, semantic models, and reporting structures

oPartner with IT to align solutions with enterprise standards, security requirements, and long-term roadmap

oMaintain technical documentation, architecture diagrams, and workflow designs

·Process Automation & Workflow Development

oAnalyze and document business processes to identify automation and optimization opportunities

oDesign and implement workflows using Microsoft 365 tools (Power Automate, Power Apps, SharePoint, Teams, Excel)

oEstablish automation standards and reusable components

oTest, deploy, monitor, and support automated processes in production

oContinuously enhance solutions based on business needs and performance metrics

·Business Intelligence, Reporting & Data Management

oDesign, build, and maintain dashboards, datasets, and reports using:

§Power BI and Microsoft Fabric

§MicroStrategy

§SQL

oDevelop and govern a structured reporting framework and report catalog

oIntegrate and manage data from multiple systems, including Salesforce

·Stakeholder Enablement & Insight Delivery

oPartner with global and field teams to define reporting and system requirements

oDeliver insights, trends, and performance analysis to operational and executive stakeholders

oSupport field teams with report access, usability, and local reporting needs

oDevelop user guides, training materials, and process documentation

oDrive adoption of new tools, reports, and automation capabilitiesTraining and Change Management

·Governance, Security & Platform Reliability

oEnsure platforms and automated processes comply with data security, privacy, and access-control standards

oSupport UAT, releases, and controlled production deployments

oMonitor system performance, resolve defects, and manage technical debt

oMaintain documentation and change records for system and reporting updatesGenerate regular performance reports and metrics to demonstrate the impact of process automation on operational efficiency

·University degree in a relevant field (e.g., Information Systems, Business, Data Analytics, Engineering, or similar)

·Professional-level oral, written, and presentation skills in English

·3+ years of experience in business intelligence, reporting, and/or process automation, preferably in a services or consulting environment

·Strong analytical skills with the ability to understand business processes, financial impact, KPIs, and performance metrics

·Proven experience gathering and documenting business requirements, mapping data relationships, and collaborating with IT and business stakeholders

·Solid business acumen with strong problem-solving and critical-thinking abilities

·Structured and organized working style, able to manage multiple priorities and operate effectively in a fast-paced environment

·Comfortable handling complex scenarios, production issues, and escalations with sound judgment

·Customer-focused mindset with the ability to deliver high-quality results under tight or changing deadlines

·Ability to work independently and as part of multi-disciplinary, global teams

·Strong collaboration and communication skills, including the ability to:

oAlign automation and reporting initiatives with business objectives

oCommunicate progress, results, and insights to leadership

oTranslate technical concepts for non-technical audiences

·Broad technology awareness, including Microsoft 365 tools, Power BI, automation platforms, and enterprise reporting solutions (e.g., MicroStrategy)

·Comfortable working remotely with minimal supervision while maintaining high productivity and quality standards

·Willingness to participate in virtual meetings outside normal business hours when required

Posting date: 04-06-2026