Job Description
Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar car wash company with over 500 car washes in 21 states!
We wash cars for the fun of it. We put people first. We help turn jobs into careers.
We’re currently seeking a Bi-Lingual Customer Care Specialist to join our HQ team. This position will start out training in person at our headquarters in Tucson, AZ then it will move to a remote role after training.
The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.
What you will do:
• Answer and respond to customer phone calls, emails, and field requests professionally and timely
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Perform data entry and database maintenance functions
How you will shine:
• Team oriented with a positive attitude and willingness to learn
• 2 years of customer service or retail experience
• Availability to participate in extended hours and weekend shifts
• Juggling multiple projects, providing solutions and having a positive impact on the team
• Proficiency in MS Office Suite and Customer Care tracking software preferred
• Speaking fluency in Spanish is a plus
What motivates our team:
• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Free Unlimited Wash Club Membership.
It's your time to SHINE! Join the Mister Car Wash team today!
Mister Car Wash provides equal employment opportunities to all employees and applicant for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We participate in the E-Verify system nationwide.
