Investigates customer inquiries about merchandise or warranties by performing the following duties
Essential Job Duties:
“Provide technical Automotive Transmission service to Spanish speaking customers, dealers, and field technicians for the products and services sold by ATK North America”
Provide technical Automotive Transmission service to customers, dealers, and field technicians for the products and services sold by ATK North America
Primarily diagnose, troubleshoot, recommend field repairs regarding “internal transmission” failures and write/release warranty replacement invoices
Explain technical diagnoses and needed repairs
Work with Customers to help diagnose problems and offer assistance with certain repairs
Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department.
Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty claims, payment of a claim, credit of customer’s account, or adjustment of customer’s bills
Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature
Be familiar with ATK internal Policies, values, and ATK Quality Policy
Be aware of his/her process/sub process and know related procedures
Provide quality customer service according to product support procedure (P0583001)
Maintain performance indicators in acceptable levels
Answer all calls promptly and courteously
Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have
Contact customers as a follow up to ensure customer satisfaction, as required
Keys information into computer to obtain computerized records
Minimum Requirements
Education &Experience
Preferred Requirements
Knowledge/Skills/Abilities
Essential Physical Demands/Work Environment
Benefits:
Join us for an exciting career journey with positive, driven individuals.
LKQ Corporation (Nasdaq: LKQ), a Fortune 500 company, is North America’s largest provider of alternative collision auto parts, and a leading provider of recycled and remanufactured mechanical parts including engines and transmissions, all in connection with the repair of automobiles and other vehicles. LKQ is also a leading distributor and marketer of specialty aftermarket equipment and accessories in North America. LKQ is the largest distributor of mechanical and collision alternative parts in the United Kingdom, and the largest distributor of mechanical parts in the Netherlands. LKQ also has operations in Taiwan, Belgium and France. LKQ operates more than 570 facilities, offering its customers a broad range of replacement systems, components, equipment, and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. In 2013, LKQ surpassed $5 billion in revenue.
Since its formation in 1998, LKQ has grown through internal development and over 170 acquisitions. Today, LKQ is the only supplier of alternative parts for the automotive collision and mechanical repair industry with a network and presence serving most major markets in the U.S. and Canada. LKQ is also a leading supplier of automotive aftermarket products in the U.K. and the Netherlands.
