Job Type 12 Month Fixed Term
Location Edinburgh or Birmingham. All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here
Salary Up to £70,000 dependent upon experience plus an indicative bonus range of 16% to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more
Closing Date: 3rd August
Who are we?
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
The role
You will lead and deliver our Customer Outcomes Monitoring (COM) activity including documenting requirements, setting priorities and managing delivery to agreed plans along with maintaining continuity of Customer Outcomes Monitoring and governance reporting. Being able to evidence good customer outcomes is a critical deliverable for the Performance & Insight team, as it forms part of regulatory compliance and is a legal obligation, whilst also helping to build loyalty and trust with our customers
Working closely with the business and the existing COM Data Engineer, you will be critical in engaging stakeholders to define requirements, sourcing data and ensuring its availability in Azure Databricks, and translating these requirements into actionable insights through the development of Power BI dashboards. You will also be responsible for developing internal capability in modern BI tooling
What we’re looking for
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life
Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
We’re Phoenix Group, and our customer brands include SunLife, Standard Life, Phoenix Life, and ReAssure. While we have a thriving ‘open’ business through the Standard Life and SunLife brands, a key driver of value for us is our expertise in managing ‘heritage’ books of business no longer open to new customers.
We have offices around the UK as well as operations in Dublin and Frankfurt. As one of Britain’s Top Employers, we offer opportunities for you to challenge and develop yourself in a company that looks after our colleagues, customers and communities.
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Phoenix Group is the brand for Phoenix Group Holdings PLC, its subsidiary companies and brands.
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