Quantrics Enterprises Inc.

BI Data Analyst (Work From Home)

Quantrics Enterprises Inc.  •  Manila, PH (Remote)  •  1 month ago
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Job Description

SPECIFIC DUTIES AND RESPONSIBILITIES:

  • Ad-hoc & Executive Reporting: Service client requests for reporting across marketing and sales programs, including KPI, executive metrics, and CRTC-mandated metrics.
  • Dashboard Development: Develop and maintain self-service dashboards focused on telecommunication metrics (e.g., ARPU, churn, subscriber growth, and network usage).
  • Customer & Revenue Analytics: Analyze customer behavior, segmentation, and lifecycle trends including acquisition, retention, and upsell opportunities.
  • Business Support and Decision Enablement: Translate complex business questions from leadership, product, and marketing teams into clear, data-driven insights.
  • Data Engineering & Mapping: Gather, ingest, and map data from various sources to expand insight opportunities.
  • Innovation: Contribute to the development of automation and AI technologies for enhanced reporting capabilities.

COMPETENCIES

  • 1-2 years of SQL programming (Required for data extraction and manipulation [SAS, SQL, Oracle, Teradata]).
  • 1-2 years of experience with Data Visualization & Storytelling (e.g., Power BI, Tableau, MicroStrategy).
  • 1-2 years of experience in Data Modeling and analysis.
  • 1-2 years of experience in Excel (Pivot tables, Power Query, formulas)

Communication: Excellent English communication and presentation skills; able to explain technical findings to non-technical stakeholders.

Complementary Competencies (Nice-to-have)

  • Advanced Platform Familiarity: Previous experience or familiarity with the SAS platform, Teradata, Terra Data, or Power BI.
  • Data Engineering Aptitude: Interest or experience in gathering, ingesting, and mapping data to expand reporting insights.
  • Innovation Mindset: Exposure to or interest in automation and AI technologies being developed for next-generation reporting capabilities.
  • Analytical Rigor: A strong mathematical or qualitative mindset coupled with analytical thinking.
  • Industry Knowledge Business acumen within the Telecommunications sector is a significant plus.

QUALIFICATIONS

Work Conditions

  • Work Setup: Work From Home
  • Schedule: 8:00 AM – 5:00 PM EST / 8:00 PM – 5:00 AM Philippine Time during onboarding/training.
    • Once the resource if fully dependent, he/she will move to Golden Hours which is (4:00 AM – 1:00 PM EST / 4:00 PM – 1 AM Philippine Time) but this transition will depend on the business needs.
Quantrics Enterprises Inc.

About Quantrics Enterprises Inc.

In the Philippines, Quantrics by NQX is redefining customer experience by bringing together the expertise of a global leader and the passion of world-class Filipino talent. With roots in Canada and a strong hub in the Philippines, we are part of NQX’s 10,000-strong team that powers over 20 million customer interactions every year across more than 120 call types.

At Quantrics by NQX, we don’t just handle interactions, we create meaningful connections that inspire trust, strengthen relationships, and build a more connected world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Taytay, PH
Year Founded
2016
Website
quantrics.com
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