We're CX fanatics, with technology at the core of everything we do. The world's most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we're looking for a BI Business Analyst to help transform data into meaningful insights that support better business decisions across Transcom. If you're passionate about data, analytics and creating user-friendly reporting solutions, we'd love to hear from you. Sounds interesting? Apply now!
Join Transcom as a BI Business Analyst!
Be part of our IT team and play a key role in helping Transcom make better use of its data. In this role, you'll work across the BI ecosystem, partnering with business and technical stakeholders to understand their reporting needs and turn complex data into clear, actionable insights. You'll also have the opportunity to contribute to the development of BI standards, data integrations and continuous improvements of our reporting platform. In this role, you will:
Act as a trusted link between clients, business stakeholders and technical teams, ensuring clear and effective communication
Work with BI users and stakeholders to understand their reporting needs and deliver the best possible reporting experience
Design and recommend BI solutions that balance performance, scalability and cost
Create clear data mappings and communicate findings effectively
Participate in data and reporting solution design, using your understanding of business processes and the Transcom operating model
Analyse reporting data structures and source systems to troubleshoot issues and design effective data processes
Contribute to complex data consolidation projects and data integration activities
Help develop and maintain BI data standards aligned with business requirements and industry best practices
What's in it for YOU!
International and inclusive environment that makes you feel supported, encouraged and welcome from day one
Opportunity to work with data and BI solutions that support decision-making across a global organisation
Continuous development through our internal learning platforms and external training
Hybrid working model
Opportunity to collaborate with colleagues and stakeholders across different countries and cultures
Corporate benefits and discounts
Bachelor's or Master’s degree in a STEM discipline such as IT, Computer Science, Mathematics or Engineering
Minimum 2 years' experience in Business Intelligence, Data Analysis or a similar domain
Experience with data modeling, data troubleshooting and complex data consolidation projects
Good knowledge of SQL
Experience with creating dashboards and data visualisations is a plus; knowledge of Looker is an advantageExperience with Cloud platforms; knowledge of GCP is an advantage
Experience with tools commonly used in the CX industry, such as WFM, SAP, Avaya, Salesforce, Genesys or Zendesk, is a plus
Good working knowledge of Google Workspace and/or Microsoft Office
Strong analytical, problem-solving and process-driven mindset
Excellent communication skills, with the ability to explain data and technical concepts clearly to different audiences
Ability to work effectively within a geographically and culturally diverse team
Fluency in English, both written and spoken; additional languages are a plus
Please include a full CV, in English, with your application.
Closing date is Thursday 24th September 2026.
At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognised for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
