Zagreb
Job ID
13061
Job Category
Information Technology (IT)
Language Requirement
English
Description
We're CX fanatics, with technology at the core of everything we do. The world's most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we're looking for a BI Business Analyst to help transform data into meaningful insights that support better business decisions across Transcom. If you're passionate about data, analytics and creating user-friendly reporting solutions, we'd love to hear from you. Sounds interesting? Apply now!Join Transcom as a BI Business Analyst!Be part of our IT team and play a key role in helping Transcom make better use of its data. In this role, you'll work across the BI ecosystem, partnering with business and technical stakeholders to understand their reporting needs and turn complex data into clear, actionable insights. You'll also have the opportunity to contribute to the development of BI standards, data integrations and continuous improvements of our reporting platform. In this role, you will:Act as a trusted link between clients, business stakeholders and technical teams, ensuring clear and effective communicationWork with BI users and stakeholders to understand their reporting needs and deliver the best possible reporting experienceDesign and recommend BI solutions that balance performance, scalability and costCreate clear data mappings and communicate findings effectivelyParticipate in data and reporting solution design, using your understanding of business processes and the Transcom operating modelAnalyse reporting data structures and source systems to troubleshoot issues and design effective data processesContribute to complex data consolidation projects and data integration activitiesHelp develop and maintain BI data standards aligned with business requirements and industry best practicesWhat's in it for YOU!International and inclusive environment that makes you feel supported, encouraged and welcome from day oneOpportunity to work with data and BI solutions that support decision-making across a global organisationContinuous development through our internal learning platforms and external trainingHybrid working modelOpportunity to collaborate with colleagues and stakeholders across different countries and culturesCorporate benefits and discountsTo be successful in this role, the following is needed:Bachelor's or Master’s degree in a STEM discipline such as IT, Computer Science, Mathematics or EngineeringMinimum 2 years' experience in Business Intelligence, Data Analysis or a similar domainExperience with data modeling, data troubleshooting and complex data consolidation projectsGood knowledge of SQLExperience with creating dashboards and data visualisations is a plus; knowledge of Looker is an advantageExperience with Cloud platforms; knowledge of GCP is an advantageExperience with tools commonly used in the CX industry, such as WFM, SAP, Avaya, Salesforce, Genesys or Zendesk, is a plusGood working knowledge of Google Workspace and/or Microsoft OfficeStrong analytical, problem-solving and process-driven mindsetExcellent communication skills, with the ability to explain data and technical concepts clearly to different audiencesAbility to work effectively within a geographically and culturally diverse teamFluency in English, both written and spoken; additional languages are a plusPlease include a full CV, in English, with your application.Closing date is Thursday 24th September 2026.What Life at Transcom is like!At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognised for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
