Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.
The b-Helpful Supervisor is a role model in customer first, always behavior by leading colleagues and functions at our b-Helpful service center. The b-Helpful Supervisor is a highly engaged and energetic “go-to” resource who leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. They ensure the elevation of the customer experience with attentive, efficient, and seamless service with Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful desk. The b-Helpful Supervisor, is the player and peer coach, and will hire, train, develop and coach the performance of the bHelpful colleagues in the location, ensuring they follow all policies and procedures. In addition to these customer-facing priorities, the b-Helpful Supervisor also manages Cash Office support operations and Same Day Delivery operations with our fulfillment team and delivery provider.
Build Together
Make Things Happen
Customer First, Always
Dream Big, Be Bold
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
