Job Description

Job Location: Charlottesville, VA 22902
Position Type: Full Time
Salary Range: $16.50 - $20.88 Hourly

Position Highlights:
· Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
· Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
· Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
· Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
· License reimbursement and tuition reimbursement
· 10 Employer-Paid Holidays Per Year
· Vacation time available after 90 days of employment.
ESSENTIAL JOB FUNCTIONS:
Promotes Integrated Care, Behavioral Health, and Psychiatric Services
Responds to provider, staff, and patient inquiries about BH and Psychiatric Services
Regularly distributes, monitors and replenishes BH/Psychiatric Services material for patients and staff in the waiting room, exam rooms and nursing stations.
Regularly attends BH Secretary Meetings to maintain knowledge of work flow
Schedules behavioral health services with BHC for individuals, families, and groups
Maintain a cancelation list of patients to keep the BHCs schedule full
Schedules telehealth visits for the PMHNPs
Schedules Psychological testing appointments if appropriate
Enters, updates, and closes BH/Psychiatric Services referrals in eCW from providers, patients, and the community.
Checks insurance for BH coverage and enters data in eCW
Informs patients of what to expect for their co-pay for BH/Psychiatric Services
Provides patients with information related to telehealth and what to expect for any BH/Psychiatric Services visits.
Facilitates telehealth services on site for the PMHNP and Psychological testing interviews.
Takes vitals and enter them into eCW for the PMHNP patients.
Assists with in-putting pre-visit data such as screening forms
Keeps Instant message up and responds
Scrubs medical providers schedules to create a list of possible consults for the BHC
Monitors the wellbeing of the BHC and any patients participating in the telehealth session with PMHNP or testing psychologist.
Reschedules patient who miss BH/Psychiatric Services/Psychological testing appointments as directed.
Contact patients who no show to see if they want to be rescheduled.
Maintain familiarity with the additional level of confidentiality for behavioral health records
Scans document into the BH file as requested by BHC/PMHNP
Assist in requesting and following up with outside records requested by BHC/PMHNP/ Testing Psychologist
Fulfills record requests for BH/Psychiatric Services/Psychological Testing.
Communicates with patients as requested by BHC/PMHNP/Testing Psychologist by secure phone, fax, text, or mail
Serves as the Find Help super user at the site.
Is familiar with local resources to assist patients
Is willing to fax or call for specific information related to services for the patient as requested by the BHC/PMHNP or other site providers.
Provide coverage for other sites when needed
KNOWLEDGE, SKILL, AND ABILITIES:
Demonstrates competence for essential job functions
Detailed oriented
Excellent customer service skills
Ability to work well with others
Flexibility and ability to work under pressure
Accuracy
Neat appearance. Good telephone skills
Respect for patient confidentiality
Ability to plan and coordinate work
Ability to deal tactfully and courteously with CVHS Staff and patients
Ability to use mental health first aid skills
Education, Training and

QualificationsEDUCATION, TRAINNING, AND EXPERIENCE:
High school graduate
Preferably someone experience working in behavioral health services
Should have experience with or knowledge of medical office systems, medical supplies and equipment
Current CPR certification, preferred.