Job Description

Job Location Bridgeport, WV 26330 Position Type Full Time Education Level 4 Year Degree Job Shift 8-hour

Job Objective: The BH- Project Manager supports the development, and execution of special projects as assigned, including but not limited to, coordinating Behavioral Health applicant interviews and follow-up with BH Management Team. Assists the office manager with duties for the Bridgeport Location as it pertains to the Behavioral Health staff. The Project Manager will assist with logistics for special projects within the behavioral health department including the internship program, scheduling of administrative meetings and other supportive duties as assigned.

Responsibilities and Essential Duties:

• Works with BH Management Team to schedule applicant interviews, facilitates virtual interviews and communicates with all parties before and after the interview.
• Assists in Behavioral Health onboarding of staff at the direction of the BH Leadership Team.
• Schedules administrative meetings.
• Works with human resources to liaison communication for upcoming internship candidates.
• Works with internship lead to schedule trainings, meetings and other activities.
• Working with providers and staff to maintain a positive work environment.
• Tracks CE requests, and freezes schedules as appropriate.
• Builds schedule templates for BH Staff in Bridgeport.
• Communicates BH staff needs and supplies to the Bridgeport Office Manager.
• Daily interaction with patients to assure patient satisfaction, promote patient engagement and assess any barriers to care. Facilitate patient enrollment or eligibility in applicable patient assistance programs, as needed.
• Assists Bridgeport Office Manager with staff bi-weekly timecard submissions to the accounting department. Certifies correct timecards, enters disbursements, approves and verifies time requests, etc. as requested by the Office Manager.
• Performs and implements instructions given by the administration to develop the facility further. Communicate changes to site staff positively and optimistically, emphasizing constructive training in new procedures and processes when implementing change.
• Ensures compliance with various regulatory agencies
• Initiates quality control measures and monitors work quality for compliance with organization standards.
• Provides regular updates to administration through structured meetings concerning site events, status reports on current/future program implementation, and issues or concerns that have arisen.
• Other projects and duties as assigned.
• Supports the Mission, Values, and Vision of Community Care of West Virginia and the facility

Patient Satisfaction:

• Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them in a courteous and respectful manner.
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Identify yourself in a pleasant and positive manner.
• Take responsibility for helping the patient.

Teamwork:

• Assist in the orientation/training of new Team Members.
• Consistently work in a positive and cooperative manner with fellow Team Members.
• Assist other Team Members in the performance of their assignments.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the Organization.

Problem Solving:

• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate and follow through on unusual orders or requests for service or information.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet patient expectations.

Productivity/ Efficiency:

• Consistently demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Organize job functions and work areas to be able to complete varied assignments within established time frames effectively.
• Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.

Adherence to Departmental Policies:

• Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals.
• Comply with CCWV’s infection control policies and procedures, including Bloodborne Pathogen and the Exposure Control Plan to ensure a safe working environment for self and others.

Great Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Extended Sick Pay (ESP)

• Medical Health Insurance and Prescription Coverage

• Basic Life Insurance for Employee and Family

• Short-Term Disability

• Long-Term Disability

• 401(k) Voluntary Contribution Plan

• Health Reimbursement Account

• Employee Elected Voluntary Coverage for Employee and Family

• Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account

• Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and family

Qualifications

Physical Demands/Work Environment:

• Work is performed in a professional setting, business casual dress environment.
• Extended periods of sitting and/or standing, telephone, and computer work.
• Ability to see information in print and/or electronically.
• The job requires standing, walking, hearing, reaching, talking, and lifting up to 25 pounds.
• The Program Manager may be exposed to viruses, diseases, and infections from patients in the working environment.
• This position requires a moderate level of travel throughout central West Virginia. The Program Manager may be required to work at any facility and be responsible for their own transportation.
• The Program Manager may experience traumatic situations, including psychiatric, dismembered, and deceased patients.

Qualifications/Requirements/Skills:

• Proficient computer skills, including Microsoft Office (specifically Word and Excel).
• Experience with electronic health records is strongly preferred.
• Highly organized and well-developed oral and written communication skills.
• Demonstrates sound judgment, decision-making, and problem-solving skills.
• Ability to work self-directed is required.
• Ability to manage multiple tasks or projects effectively.
• Demonstrates a strong confidence and ability to communicate and perform outreach to patients and families effectively.

Education/Training/

Experience:

• Bachelor’s or Master’s degree in health care management, public health, or related field.
• 1-2 years of administrative experience within an office setting is preferred.