Job Description
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a UX/UI Designer (Self Order Kiosk) – you’ll help make greatness every day too.
You'll craft intuitive, accessible and effective journeys that help consumers customise, order and collect their coffee and food with ease. Blending insight led UX with polished UI craft, you’ll design solutions that perform beautifully in real world environments and elevate how Costa’s global consumers interact with our brand every day.
So, why Costa?
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
• Life, Accident & Disability Insurance
• Healthcare Benefits for you and your dependents
• Preferential rates on a Multisport Card for you and the family
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
To learn more about our Bulgaria hub, our roles, and Costa Coffee, head to our careers site here: https://bit.ly/bulgariahub.
What you’ll do
Being a UX/UI Designer (Self Order Kiosk) is your chance to join our exciting hub in Sofia - which means you’ll :
• Design flows, wireframes, prototypes and high quality, production ready UI for end-to-end consumer journeys, such as ordering, customisation, loyalty and payment.
• Create solutions that contribute to measurable improvements in consumer satisfaction and operational efficiency that are aligned with Product OKRs.
• Collaborate with Designers, Product Owners and Developers responsible for App, Web, Costa Express and Kiosk to support and deliver UX/UI solutions during peak workload, team member holidays or critical releases.
• Adopt a user centric design approach through insight, analytics, usability testing and collaborative ideation.
• Create, maintain and update design system style guides, components, assets and documentation across priority digital products for local teams, markets and partners.
Who you are
It’s your unique ingredients we’re interested in:
• A creative mindset with excellent problem-solving skills, a passion for User Centred Design, experience with Lean UX and Design Thinking approaches and a high level of attention to detail.
• Expert with design, prototyping and testing tools, such as: Miro, Figma, Adobe Creative Suite, Zeplin and UserTesting.
• A clear and confident communicator with good stakeholder management and negotiation.
• Experienced in designing to kiosk/mobile platform guidelines and touchscreen usability principles.
• Fluent in the classic design principles of layout, hierarchy, typography and how to apply them effectively to create intuitive digital applications.
Location – Sofia – Hybrid
The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK.
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com
