Job Description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We want to be the leaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia, developing fresh solutions and reimagining the future of coffee to make greatness every day.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Digital Content Executive – you’ll help make greatness every day too.
Join Costa Coffee at our Sofia Technology Hub as a Content Executive, where you’ll play a key role in bringing global marketing campaigns and digital experiences to life across web, app and Express platforms. Working at the heart of our digital and marketing function, you’ll help deliver accurate, engaging and accessible content that supports millions of customer interactions worldwide. This is an exciting opportunity for someone who thrives in a fast-paced digital environment and wants to shape content experiences for one of the world’s most loved coffee brands.
So, why Costa?
We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:
• Life, Accident & Disability Insurance
• Healthcare Benefits for you and your dependents
• Preferential rates on a Multisport Card for you and the family
We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

To learn more about our Bulgaria hub, our roles, and Costa Coffee, head to our careers site here: https://bit.ly/bulgariahub.
What you’ll do
Being a Digital Content Executive is your chance to join our exciting hub in Sofia - which means you will:
• Support the delivery, publishing and maintenance of content across Costa Coffee’s global web, app and Express platforms using the CMS.
• Build and update digital pages, content modules and campaign assets to support marketing activity across multiple international markets.
• Ensure all content is accurate, accessible and brand compliant by carrying out quality assurance checks, resolving formatting issues and maintaining strong content hygiene.
• Collaborate closely with global marketing, digital and design teams to deliver engaging customer experiences and support content localisation initiatives.
• Assist with website rollouts, campaign scheduling and ongoing optimisation, while following established CMS governance, processes and best practice guidelines.
Who you are
It’s your unique ingredients we’re interested in:
• Experience in a digital content role within a consumer-facing website environment is highly desirable, ideally within retail, hospitality or quick service restaurants.
• Hands-on experience using a CMS to publish and maintain content across web and app platforms with a strong focus on accuracy and quality.
• Excellent attention to detail, ensuring content is brand compliant, accessible and delivered to a consistently high standard.
• Strong communication and collaboration skills, with the ability to work effectively across marketing, digital, design and technical teams.
• Good understanding of digital best practices, including SEO, content performance and user experience, alongside a proactive approach to learning and development.
Location – Sofia – Hybrid
The role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to UK.
For any reasonable adjustments and general queries, please get in touch with Costa.Recruitment@costacoffee.com