Job Description

• Player Satisfaction

• Guest Relationship/Service:

• Provides personalized service and uses guest name.

• Resolves service problems according to Service Recovery guidelines.

• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.

• Actively promotes casino events and programs.

• Works closely with Total Rewards to promote new card sign ups and relay benefits.

• Provides fast, friendly, professional beverage service to casino guests.

• Supplements tray with extra product to provide immediate or interim guest satisfaction.

• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.

• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.

• Order and Money Handling:

• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.

• Handles money according to departmental procedure.

• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.

• Teamwork:Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

• Work Habits:Maintains clean and stocked workstation; clears empty glasses from work station/area.

• Services guests according to the company standard sequence of service.

• High school diploma or GED

• Must be at least 21 years of age

• Able and willing to read, write, speak and understand English

• Must have basic math skills in order to count money and present change correctly

• Must have knowledge of guest charge procedures

• Must possess excellent customer service and communication skills

• Able to work at a fast pace in mentally and physically stressful situations

• Knowledgeable of or able to learn tray service, cocktail ingredients
• Available to work required schedule which may include nights, weekends, holidays and overtime

• Must meet professional appearance standards as prescribed by company policy

• Must be physically mobile with reasonable accommodation
• Able to respond to visual and auditory cues
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
• Able to walk at least 2 miles during shift
• Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts wearing oneinch (minimum height) heels
• Able to work in areas containing secondhand smoke, high noise levels and bright lights

• Able to work at a fast pace in often crowded/noisy environment