Job Description

Creates a warm and friendly atmosphere for our guests by providing fast, friendly, and courteous service to customers while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Our ideal candidate

• High school diploma or GED

• Must be at least 21 years of age.

• Able and willing to read, write, speak, and understand English.

• Must have basic math skills in order to count money and present change correctly.

• Must have knowledge of guest charge procedures.

• Must possess excellent customer service and communication skills.

• Able to work at a fast pace in mentally and physically stressful situations.

• Knowledgeable of or able to learn tray service, cocktail ingredients.
• Available to work required schedule which may include nights, weekends, holidays and overtime.

• Must meet professional appearance standards as prescribed by company policy.

• Provides personalized service and uses guest name.

• Resolves service problems according to Service Recovery guidelines.

• Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.

• Provides fast, friendly, professional beverage service to pool guests.

• Supplements tray with extra product to provide immediate or interim guest satisfaction.

• Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.

• Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.

• Handles money according to departmental procedure.

• Maintains a general knowledge of alcohol by brand and cocktails by ingredients.

• Teamwork:Works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

• Maintains clean and stocked workstation.

• Services guests according to the company standard sequence of service.

A few more things:

• Must be physically mobile with reasonable accommodation.
• Able to respond to visual and auditory cues.
• Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
• Able to walk for entire shift.
• Able to bend, stoop, and twist when serving cocktails, standing, and walking for periods up to 8-hour shifts.
• Able to work in areas containing secondhand smoke, high noise levels and bright lights.

• Able to work at a fast pace in often crowded/noisy environment.

Pay: $19.00 per hour

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.    

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

“Join us in our battle against boredom! Creativity, innovation and inspiration welcome!”
Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It’s a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It’s a special environment that you can’t find anywhere else!