Job Description

$16.67+Tips

Benefits of Working at Nisqually Red Wind Casino Include

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursement
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: To provide outstanding guest service to guest of the casino while maintaining the highest standards of ethical practices and following established rules, regulations, policies and procedures.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities
Our Vision: Creating incredible experiences.
Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

Responsible for providing alcohol and non-alcohol beverage service to all guest in an efficient, courteous, and professional manner displaying a high standard of guest service. Check identification of guests to verify age requirements for the purchase of alcohol. Will work in different venues within the Beverage Department where alcohol drinks are served; serves food in the appropriate beverage venues. Accepts money and gives change, stocks supplies, assists bartender as needed. Must adhere to all established rules, regulations, policies and procedures for the Nisqually Red Wind Casino and the Beverage Department.

ESSENTIAL FUNCTIONS OF THE JOB:

• Gives superior guest service at all times.
• Responsible for taking beverage orders and serving complimentary beverages in a timely and efficient manner keeping in accordance with department guest service standards.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Monitor guests needs on a continual basis ensuring all requests are promptly filled.
• Circulate throughout the assigned areas, announcing “Cocktails” ”Beverages”.
• Process cash and credit card transactions in accordance with department standard operating procedures.
• Collect empty glasses and other debris in the assigned area and stations.
• Maintain a clean and safe work environment for guests and associates.
• Clean ashtrays.
• Report any guest concerns or complaints to immediate supervisor.
• Serve alcohol responsibly; watch for signs of intoxication and follow proper procedures to discontinue service when necessary.
• Maintain proper inventory levels of all products and supplies needed for service in assigned stations.
• Understand the goals, Mission, Vision and Core Values of the organization and demonstrate commitment to those in terms of individual and team performance.
• Contribute to a positive team environment.
• Perform other duties as requested.

Requirements

Required skills and knowledge:

• Must be at least 21 years old.
• Must be able to obtain a Class 12 Mixologist permit.
• Must be able to obtain a Food handler permit.
• Basic math skills.
• Must possess good communication skills and the ability to speak effectively and interact well with guests and associates.
• Ability to work within time constraints, stay on task and follow directions.
• Minimum one (1) year of guest service experience.
• Must be able to work with a variety of people with diverse personalities.
• Must be able to work in a fast-paced environment and have the ability to remain calm and professional.
• Ability to work in a team environment.
• Pass NRWC pre-employment testing.
• Ability to work peak business hours.
• Ability to obtain a Class II gaming license.

Preferred skills and knowledge:

• Six months’ experience serving cocktails.
• Ability to work with P.O.S. system.

PHYSICAL REQUIREMENTS:

• Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuing basis.
• Must have the ability to lift, bend, stoop, and twist while serving beverages.
• Must be able to stand and/or walk for long periods of time.
• Ability to tolerate a smoke-filled environment.
• Must be able to maneuver through crowded areas.
• Required to be able to reach with hands and arms.

NATIVE AMERICAN HIRING PREFERENCE