Job Description

The employee in this position is responsible for providing superior service to both internal and external guests. To ensure the excellent serving of patrons in a timely manner and to assure quality guest service and a favorable gaming experience while controlling levels of intoxication.

JOB DUTIES AND RESPONSIBILITIES

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions.Other reasonable duties may be assigned.)

• Responsible for maintaining a clean, safe, fun, and friendly environment for guests and employees.

• Provides superior guest service, interacts positively with guests and employees, and can deal with difficult guests in all types of business conditions. Works effectively and courteously with fellow employees.

• Takes drink orders (both alcohol and non-alcoholic), enters orders, serves drinks, collects payment from patrons and keeps the well and self-serve areas clean and well maintained.

• Safe distribution of alcohol. Follows company alcohol awareness guidelines for serving alcohol responsibly.

• Follows sound cash handling practices.

• Ensure the safety and security of employees and customers.

• Responsible to have knowledge of patron limitations of alcohol consumption and company policy and procedure regarding serving alcohol responsibly.

• Has a thorough knowledge of all special events and promotional activities. Assists guests with all reasonable requests.

• Completes all company-required training within designated time frames.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, use of all bar equipment, Micros, cash register and bar systems.

• Casino environment with exposure to temperatures that vary, noise, smoke and bright lights.

• Ability to efficiently maneuver on Casino floor, around equipment and guests, while balancing a tray of drinks.

• Must be able to stand and/or walk for entire shift (except for designated breaks).

• May include a boat and/or floating barge and/or a High-rise hotel.

• Walking80%, Standing 10%, Bending/Lifting 10% (up to 50 lbs).

• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays

• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.

• Subject to reasonable suspicion and post-accident drug testing.

• Knowledge of all bar equipment. Bar systems, laws and regulations relating to serving alcohol and gaming.

• Able to handle situations that may arise due to intoxication of guests.

• Ability to communicate with all departments and fellow employees.

• Knowledge of sanitation and health department regulations for safe handling of alcohol.

• Ability to perform assigned job duties in an interruptive environment under frequent time pressures.

• Must complete and follow alcohol awareness training and guidelines.

JOB QUALIFICATIONS

• A high school diploma or GED equivalent

• Six months experience in cocktail serving is preferred.

• Able to obtain a gaming license.

• Must be at least 21 years of age