Job Description

Essential Job Functions:

· Player Satisfaction

· Provides personalized service and uses guest name.

· Resolves service problems according to Service Recovery guidelines.

· Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.

· Actively promotes casino events and programs.

· Works closely with Caesars Rewards to promote new card signups and relay benefits.

· Provides fast, friendly, professional beverage service to casino guests.

· Supplements beverage tray with extra products to provide immediate or interim guest satisfaction.

· Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.

· Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing waiting time.

· Order and Money Handling:

· Take drink orders, communicate with bartender utilizing the proper calling order, assist in the preparation of drinks and presents drinks to guests.

· Handle money according to departmental procedure.

· Teamwork: Works well with others, including but not limited to beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.

· Work Habits: Maintains clean and stocked workstation; clears empty glasses from workstation/area.

· Services guests according to the company standard sequence of service.

· Works a flexible schedule including weekends, evenings and holidays.

· Works a reasonable amount of overtime when required.

· All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.

· Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

· Must be able to get along with co-workers and work as a team.

· Ability to read, write, speak and understand English.

· Must be able to respond to visual and aural cues.

· Must present a well-groomed, professional appearance.

· Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.

· Must be able to work a varied schedule including holidays, nights and weekends as needed.

· Must be able to work a reasonable amount of overtime when required.

· Perform other duties as assigned.

Physical, Mental & Environmental Demands:

· Must be physically mobile with reasonable accommodation

· Able to respond to visual and auditory cues

· Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)

· Able to walk at least 2 miles during shift

· Able to bend, stoop, and twist when serving cocktails, stand and walk for periods up to 8-hour shifts wearing one inch (minimum height) heels

· Able to work in areas containing secondhand smoke, high noise levels and bright lights

· Able to work at a fast pace in often crowded/noisy environment

· High school diploma or GED

· Must be at least 21 years of age

· Able and willing to read, write, speak and understand English

· Must have basic math skills in order to count money and present change correctly

· Must have knowledge of guest charge procedures

· Must possess excellent customer service and communication skills

· Able to work at a fast pace in mentally and physically stressful situations

· Knowledgeable of or able to learn tray service, cocktail ingredients

· Available to work required schedule which may include nights, weekends, holidays and overtime

· Must meet professional appearance standards as prescribed by company policy

· Must be able to obtain a liquor license.