Job Description

Provides fast, friendly and courteous service to guest at all times while obtaining beverage orders. Ensure accurate and timely service of all orders by working with bar personnel.

(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

• Provides prompt, courteous beverage service to guest while maintaining 20 minute rounds of assigned section.

• Provides an extraordinary experience for every guest.

• Ensure guests’ ordering and consuming alcoholic beverages are at least 21 years of age.

• Maintains and ensures checklist to completion including but not limited to opening and closing procedures.

• Accurately enter guest order information into POS system in a timely manner.

• Communicate beverage orders to bar personnel based on order call standards.

• Deliver beverage orders to customers throughout assigned section.

• Operate electronic cash register system to accurately and immediately account for payment transactions.

• Participates in liquor pull ensuring compliance with all Missouri Gaming Commission regulations.

• Attempt to limit problems related to guests’ excessive drinking by providing responsible alcohol service.

• Stock service areas with supplies such as coffee, coasters, glassware, ashtrays, etc.

• Maintain assigned section by collecting used glassware, ashtrays and picking up trash.

• Required to participate in wearing special event uniform provided for Holidays and other special occasions.

• Provide amenities to guests such as matches and ashtrays.

• Performs other duties as assigned by management.

• Must be able to obtain and maintain valid gaming license

• Must be at least 21 years of age

• Previous beverage experience preferred.

• Excellent guest service and communication skills.

• Must be able to obtain and maintain responsible alcohol service certification

• Must have mathematical ability including ability to add and subtract. Must be able to present change correctly and have knowledge of guest change procedures.

• Ability to work in a team environment and under stress as the volume of business increases.

• Ability to stand and walk for 8 to 12- hour shifts. Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds required.

• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lightening, vibration, crowds and air quality.

• Must present a professional appearance and demeanor at all times.

• Regular and punctual attendance is required.

• Must be able to work flexible schedule including nights, weekends and holidays as necessary.