Job Description

Manage the overall operation of all beverage department including hiring, training & development of personnel. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment.

• Handles overall beverage department budgets, profit & loss statements, cost analysis, planning and promotions.
• Ensures regulatory, internal controls and policy and procedure compliance, ensuring the successful execution of beverage operation within the established operational service and product standards.
• Develop and implement action plans to address business needs, communicating variances from established standards to the Director of Food & Beverage.
• Ensure that the proper levels of service are provided based on forecasted needs; acting immediately on any guest complaint to ensure that corrections are made and that 100% satisfaction guarantee invocations are achieved.
• Maintain a neat, clean, organized, safe and comfortable work environment for
• employees and guests, enforcing all appearance and uniform guidelines.
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
• 5 years in the field of food and beverage, including 3 years managerial experience in a multi-unit operation, preferred
• College degree or equivalent experience required.
• Must have strong communication, supervisory and organizational skills.
• Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required.
• Must possess good customer service, employee relations and leadership skills.
• Must have good analytical abilities.
• Must have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services.
• Must be able to respond calmly and make rational decisions when handling guests and employees.
• Must be able to coordinate multiple tasks at once.
• Must be able to implement strategic vision and plan into day-to-day operations.
• Must be able to quickly and accurately perform mathematical computations.
• Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
• Must have the ability to create written and financial reports.
• Ability to train, follow and execute training manuals.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work in a fast-paced environment.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.