Job Description

The purpose of a Beverages Manager is to create and serve drinks and cocktails to customers in a professional manner. This includes mixing, garnishing, and serving alcoholic and non-alcoholic beverages, as well as providing excellent customer service. Beverages Managers should have a thorough knowledge of the ingredients used in making drinks, as well as an understanding of the history and culture of different spirits and liqueurs. Beverages Managers must also be familiar with safety regulations and responsible service of alcohol.

As the Beverages Manager, you will be responsible for performing the following tasks to the highest standards:

• Assists restaurant administration team and provides scheduling of bar operations and preparations.
• Checks guest identifications and observes guest behavior to alcohol in order to ensure compliance with all food and beverage regulations, State laws and venue policies.
• Maintains bar costs and budget, keeping accurate records for review by restaurant administration team.
• Maintains the cleanliness and sanitation protocols of the bar areas, which includes, but is not limited to the daily assigned bar tasks to be maintained throughout the hours of operation and prior to the end of shift, or closing.
• Maintains personal hygiene standards and adheres to hygiene requirements of the venue.
• Practices safety standards within the bar and operations of all equipment, tools, service ware and utensils in order to prevent injuries or unwanted incidents.
• Assist with communications and transactions with suppliers for timely deliveries.
• Assists with acquisition of all bar goods and stock inventories, including alcohol, ingredients and equipment.
• Plans and presents bar menus, develops new drink recipes and plans for maintenance of classic, specialty and successful drink recipes.
• Prepares and mixes ingredients and prepares alcohol cocktails, other alcohol drinks or non-alcohol beverages for bar, restaurant and banquet guests.
• Interacts with guests and fulfills orders for snacks and drinks.
• Supports staff of servers and fulfills servers’ drink orders for guests.
• Maintains the quality control and timeliness of all served snacks and beverages.
• Maintains guest focus in order to nurture an excellent guest experience.
• Interacts with guests, receives comments or complaints, and manages customer relations for the success of the bar operations, service levels and presentation
• Ad hoc tasks assigned by the management not limited to the above

A Beverages Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Knowledge of alcoholic and non-alcoholic drinks
• Ability to create innovative and delicious drink combinations
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Excellent knowledge of cocktail recipes, alcohol and liquor types, flavor profiles and garnish techniques
• WSET 2 above on Spirits and Wine
• Ability to work with a variety of equipment including shakers, blenders, and various other tools
• Strong understanding of customer service and the ability to create a welcoming atmosphere
• Outstanding communication, customer service and interpersonal skills
• Ability to lift and carry heavy bottles, trays and other equipment
• Ability to stand for long periods of time
• Must be 21 years of age or older
• Excellent attention to detail
• Ability to work well under pressure
• Highly organized
• Positive attitude
• Friendly demeanor
• Passion for creating cocktails