Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position is responsible for providing service to golfers during play by suggestively selling items from the beverage cart. The role also involves responding to general golf course and resort questions to enhance the guest experience, making recommendations about resort amenities and local attractions, and offering general guidance on golf etiquette.

ESSENTIAL DUTIES AND TASKS

• Sell food and beverage items from beverage carts.
• Assist with other golf, outlet, department and resort needs.
• Assorted bank control, cash drop, inventory, maintenance duties etc.
• Answer questions relating to golf course and other resort amenities.
• Any other tasks that may be assigned.

EDUCATION and/or EXPERIENCE

• Must have high school diploma or GED and some cash-handling experience, or an equivalent combination of training, education and experience.
• Previous experience in a golf environment is preferred.
• Previous food and beverage sales experience is preferred.

CERTIFICATES, LICENSES, AND REGISTRATIONS

• Any certifications preferred

QUALIFICATIONS

• Outstanding customer service skills, ability to manage guest concerns on the spot and de-escalate guest issues via real-resolution strategies.
• Know how to operate a golf cart and radio.
• Know how to add, subtract, balance cash exchanges, make change and perform end of shift financial audits/drops.
• Knowledge of property, amenities, rule, processes and procedures.
• Knowledge of local area attractions, transportation hubs, etc.