Job Description

Nightsky

Nightsky San Luis Obispo is an elevated, nature-immersive hospitality experience set atop a hill with sweeping views of the Nine Sisters. Designed for connection, rejuvenation, and simple-but-beautiful moments, our luxurious eco-tents, al fresco gathering spaces, and curated activities offer guests a refined, comfortable immersion in nature.

Our personality is warm, adventurous, neighborly, stylish yet approachable. We believe in the power of shared humanity, in balance, in embracing nature’s rhythm, and in taking it easy while delivering thoughtful, meaningful hospitality.

Set within Nightsky, Marcerro features a creative and cleverly-designed F&B program to minimize service complexity while guests are encouraged to mingle together through communal programming for a memorable experience. Marcerro—a name born from the union of mar (sea) and cerro (hill)—pays homage to the stunning natural convergence of the Pacific Ocean and the Santa Lucia Mountains that cradle our site. This unique positioning inspires everything we do, from the ingredients we source to the atmosphere we create.

We operate a streamlined, light-touch service model—where guests may encounter only a few “hosts,” but every detail feels curated, intentional, and inspired by the natural world around us.

Who We Are

• Passionate about hospitality, the outdoors, and creating meaningful guest experiences.
• Culture-driven, committed to respect, teamwork, accountability, and entrepreneurial spirit.
• Unique in our approach — encouraging individuality, authenticity, and creativity.
• Innovators, constantly evolving to enhance experiential programming and guest engagement.
• A growing team seeking leaders who recognize the importance of associate engagement and guest connection.
• Proud to promote from within and build diverse, inclusive teams that thrive.

What You Will Be Doing

• Greet guests throughout the property and provide friendly, attentive service while operating the beverage cart.
• Serve as a mobile extension of Marcerro, delivering food, beverages, and hospitality to guests across the golf course, Swingtime, event spaces, and other designated service areas.
• Promote menu items, daily specials, featured beverages, and property experiences while utilizing upselling techniques to maximize revenue and enhance the guest experience.
• Prepare, stock, organize, and maintain the beverage cart to ensure all products, supplies, and equipment are readily available throughout the shift.
• Process guest orders accurately using Toast handheld devices and handle cash and credit card transactions in accordance with company procedures.
• Verify guest identification and monitor alcohol consumption in accordance with federal, state, local, and company regulations.
• Notify management of incidents involving excessive alcohol consumption, guest concerns, safety issues, or service recovery opportunities.
• Maintain established inventory levels and replenish product, ice, garnishes, and supplies as needed throughout the shift.
• Complete opening, ongoing, and closing duties including inventory counts, cleaning, stocking, and securing all products and equipment.
• Operate the beverage cart safely and responsibly at all times, following designated service routes and company safety standards.
• Conduct pre-shift inspections to ensure the beverage cart is clean, organized, fully stocked, and operating properly.
• Maintain cleanliness and organization of the beverage cart, storage areas, service stations, and any assigned work areas.
• Support tournaments, special events, activations, movie nights, and other property programming as needed.
• Promote teamwork and quality service through daily communication and coordination with restaurant, golf, events, and property operations teams.
• Follow all company policies and procedures.
• Immediately report suspicious occurrences, safety concerns, accidents, equipment issues, or hazardous conditions.
• Attend mandatory meetings and training sessions as directed.
• Perform other duties, including cross-training opportunities, as assigned.

What You Bring To The Table

• Previous hospitality, restaurant, golf course, resort, or guest service experience preferred.
• Strong communication and guest service skills.
• Comfortable working independently in a fast-paced environment.
• Ability to safely operate a motorized beverage cart and work outdoors in varying weather conditions.
• Knowledge of food and beverage service, cash handling, and point-of-sale systems preferred.
• Ability to obtain and maintain all required certifications, including California Responsible Beverage Service (RBS) Certification and Food Handler Card.
• Must be at least 21 years of age.
• Flexible schedule including weekends, holidays, and varying shifts.
• Ability to stand, walk, bend, and lift up to 40 pounds throughout the workday.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Generous PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.