Job Description

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

GENERAL SUMMARY OF DUTIES:

The Assistant Director of Beverage plays a key role in managing and elevating the beverage operations across Westgate Las Vegas Resort & Casino. This individual supports the Director of Restaurant Operations and/or the Executive Director of F&B in developing beverage programs, maintaining quality standards, controlling costs, training staff, and delivering exceptional guest experience. The ideal candidate is passionate about beverage trends, operations excellence, and leadership in a fast-paced hospitality environment.

Key Responsibilities:

• Assist in planning, developing, and implementing innovative beverage programs and strategies.
• Oversee daily operations of beverage outlets, ensuring high standards of service, presentation, and quality.
• Assist with inventory management, procurement, and cost control measures to maximize profitability.
• Support management in training, mentoring, and developing beverage staff to maintain skill levels and service excellence.
• Collaborate with culinary, marketing, and events teams to create cohesive guest experiences and promotions.
• Monitor compliance with health, safety, and alcohol service regulations.
• Analyze sales, trends, and guest feedback to continuously improve beverage offerings.
• Contribute to budget preparation, forecasting, and operational reports.

Qualifications

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)

• Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Have a firm understanding of the Collective Bargaining Agreement and the process of resolving union team member concerns.
• Communicate effectively both verbally and in writing to provide clear direction to the management team/hourly team members.
• Assign and instruct staff in details of work. `
• Observe performance and encourage improvement.
• Monitor level of workload and make staffing adjustments accordingly.
• Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance. Ability to relate to all levels of management and employees in verbal/written form.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees. Resolve complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience & judgement, sometimes revising procedures to accommodate unusual situations..
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions, exercise judgement and adapt instructions/directions from one assignment to another.
• Ability to exercise judgement and implement control over the performance of staff.
• Ability to deal with a number of problems requiring initiative and good judgement.
• Mathematical skills necessary to analyze reports assist with preparation of forecasts and budgets.
• Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information.
• Cashiering skills necessary to receive/make change record/verify charges and secure/balance a money bank.
• Ability to access and input information using a moderately complex computer system).
• Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve problems and concerns.
• Social skills as demonstrated by the ability to listen and respond to employee or management inquiries/concerns using a positive, clear speaking voice, answering questions and/or offering assistance giving accurate information regarding plans, policy or procedures within guidelines.
• Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
• Knowledge of Beverage operations, to include appropriate staffing levels, service equipment and guest relations.
• Supervise beverage managers including selection, training, counseling and discipline if needed.
• Schedule staff so that proper coverage is maintained while payroll costs remain at forecast levels.
• Maintain inventory of supplies needed to perform job function.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Additional Information

EXPERIENCE REQUIREMENTS

• 2+ yrs. management experience in a beverage capacity.
• Working knowledge of gaming operations and alcohol regulations a must.

EDUCATION REQUIREMENTS

• Highschool Diploma or GED Equivalent.

Westgate Resorts is an Equal Employment Opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.