Job Description

Who We Are

Entain Australia & New Zealand is fearlessly transforming the racing, sports, and entertainment landscape - reimagining how customers experience their favourite brands.

As part of a global powerhouse operating in over 40 countries with nearly 30,000 people, we’re home to leading ANZ names like Ladbrokes, Neds, TAB, and Betcha.

Across Entain ANZ, we’re shaping the future of sport and gaming entertainment through creative innovation, storytelling, and technology - creating experiences that connect with millions of fans.

Your Impact

This is where customer moments become lasting impressions.

As a Betting Line Operator, you’re on the frontline of our customer experience delivering fast, accurate, and engaging support across phone, live chat, and email. Every interaction is an opportunity to build trust, solve problems, and create a seamless betting experience.

You’ll play a key role in ensuring bets are placed correctly and efficiently, while maintaining the highest standards of accuracy, compliance, and Safer Gambling practices.

Operating in a fast-paced, 24/7 environment, you’ll be part of a team that thrives on collaboration, precision, and delivering exceptional service at scale.

If you’re energised by helping people, working at speed, and being part of a high-performing team, this is your game.

A Day in the Life

• No two days are the same, but here’s what you can expect.
• You might start your shift handling a high volume of inbound customer requests across multiple channels, quickly understanding needs and delivering clear, helpful solutions.
• Throughout the day, you’ll place and manage bet requests with accuracy and efficiency, ensuring every transaction is handled correctly and within required timeframes.
• You’ll verify customer details, update account information, and maintain detailed records of interactions, contributing to a seamless and secure customer experience.
• At times, you’ll identify unusual patterns or behaviours, supporting efforts to detect fraudulent activity and uphold platform integrity.
• You’ll also play an important role in promoting Safer Gambling, ensuring customers are supported and protected at every step.
• Working across a roster including weekends, you’ll be part of a team that keeps things moving around the clock.

Your Strengths

• You’re passionate about delivering exceptional customer experiences
• You communicate clearly and confidently across phone, chat, and email
• You have strong attention to detail and can work accurately under pressure
• You thrive in fast-paced environments and can manage multiple tasks at once
• You’re a team player who contributes to a positive, high-performing culture
• You’re adaptable and comfortable working across a 24/7 rotating roster, including weekends
• An interest in sports and racing is a bonus, but not essential – full training is provided

Life at Entain

At Entain, it’s more than a job - it’s a place to grow, connect, and make an impact. We value individuality, celebrate collaboration, and create space for bold ideas that move people. Here, you’ll help deliver experiences for some of Australia and New Zealand’s most recognised brands while building your own skills in a supportive, energetic team.

Perks You’ll Love

• Hybrid & Flexible: Balance your life and work.
• Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
• Wellbeing Perks: Support for your health and happiness.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.