Job Description

Position Overview:

As a Deli Manager you will be responsible for overseeing the operations of the deli department within the retail setting of a grocery store. You will be driving labor efficiency, sales and gross profit margins in alignment with the store.

RESPONSIBILITIES:

• Builds and maintains customer satisfaction with the product and services offered by the company.
• Maintain a happy, full, fresh and clean sales floor department
• Train and supervise deli department staff ensuring adherence to established procedures and customer service standards
• Schedule and coordinate shifts to have proper coverage
• Provide ongoing feedback, performance evaluations and training opportunities for deli employees
• Monitor deli inventory levels, ordering products such as but not limited to meats, cheeses, prepared salads and deli items to maintain a diverse and stocked selection
• Implement inventory control measures to minimize and ensure freshness
• Ensure that all deli products meet quality and safety standards
• Work with suppliers to select and maintain high quality deli products
• Oversee the preparation of deli items including sandwiches, salads and hot foods
• Ensure deli products are presented attractively and in compliance with health and safety regulations
• Handle customer inquiries, concerns and special requests in a prompt and professional manner
• Setting and achieving sales targets
• Monitoring sales performance and implement strategies to maximize profitability
• Conducting regular safety training for deli staff
• Oversee the cleaning and maintenance of the deli equipment and work areas
• Monitor expenses, control waste and optimizing cost effectiveness
• Communicate with store management regarding inventory, sales and any issues within the department
• Adhere to all company safety standards
• Perform other duties as assigned by leadership
Environment:
• Various temperature controlled environments
Schedule:
• Variable based on business needs – nights, holidays and weekends required

Experience:
• Preferred: One (1) year deli management experience or deli sales experience
• ServeSafe certification or comparable

Skills:
• Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards of product handling from all perspectives
• Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift