Best Western Kent Narrows
is seeking an experienced
and motivated
Front Office Manager
to join the team at our property
located on the shores of the Chesapeake Bay.
The
Front Office Manager
will lead the front desk team by example, emphasizing efficiency while
overseeing seamless daily operations. This role is crucial to the success of
the property as our Front Desk Agents are the face of our hotel, and our
Front
Office Manager
will help cultivate a team of hospitality professionals who
are dedicated and customer-service driven.

What We Offer:

• 
  401K
• 
  Employee Discount
• 
  Paid Sick Time (5 days annually)
• 
  Opportunity for Advancement

Job Responsibilities:

• 
  Hires,
  trains, and oversees disciplinary matters concerning Front Desk staff
• 
  Determines
  work procedures and prepares work schedules to ensure the smooth operation of
  the front desk
• 
  Empowers
  front desk staff to successfully handle guest needs, special requests, and
  complaints
• 
  Ensures
  all guest service issues are resolved prior to guests leaving the property
• 
  Trains
  front desk staff on proper revenue management procedures, including successful
  selling techniques, current specials and/or promotions, and rate structures
• 
  Strives
  to be innovative in new programs designed to eliminate waste and increases
  productivity
• 
  Performs
  administrative and financial duties such as daily reports, credit card
  reversals, bank deposits, accounts receivables, rooming lists, and office
  supply inventory
• 
  Other duties as required

Position
Qualifications:

• 
  Must be 21 years of age
• 
  High School diploma or
  equivalent
• 
  Previous hotel front desk or
  management experience is required
• 
  Supervisory or management
  experience is preferred
• 
  Best Western brand experience
  preferred but not required
• 
  Strong leadership,
  communication, and problem-solving skills
• 
  Exceptional attention to
  detail and financial accuracy
• 
  Ability to stand and walk
  for extended periods
• 
  Ability to handle multiple
  tasks calmly and professionally in a fast-paced environment
• 
  Advanced computer skills and
  proficiency in Microsoft Office products
• 
  Ability
  to communicate with public, hotel staff, and management in a professional
  manner
• 
  Knowledge
  of surrounding areas and local events
• 
  Ability
  to understand and adhere to proper credit, check cashing, and cash handling
  policies and procedures. Able to properly secure guest information
• 
  Ability
  to learn safety, emergency, and accident prevention policies and procedures
• 
  Skilled
  in the use of front office equipment
• 
  Knowledge
  of proper telephone etiquette
• 
  Reliable
  transportation
• 
  Ability to work a
  flexible schedule, including weekends and holidays