Job Description

**Bereavement Coordinator Perinatal – GSH Maternity Inpatient Services*

Make a difference every day as a Bereavement Coordinator at Good Samaritan Hospital. Join a compassionate, servant-led team committed to excellence in patient and guest services while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.

Apply today and grow your career with a team that truly values you.

Location: Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH, 45220 https://share.google/B0EPLjKOPliZXXzPP  

Work Schedule:

• Day Shift - Part-time (20 hours/week)
• Holiday/weekend rotation

Incentives & Benefits:

*For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Overview:

This position is responsible for the administration and coordination of the TriHealth Grief Support Program. Responsibilities include: oversite and development of program elements to provide grief support to grieving patients/families, oversees the activities of grief support staff to ensure competence of practice and skills, participates with community partners at events. represents TriHealth at community events,

Job Requirements:

Bachelor's Degree in nursing, pastoral care, social work, RTS, education,related field (Required)

3 - 4 years experience Professional nursing, pastoral care, social work, bereavement, counseling, education (Required)

2 - 3 years experience (Required)

Excellent assessment skills to determine patient psychosocial needs

Ability to assess the ongoing needs of the program and make recommendations for change as needed to provide excellent patient care PLIDA

Other RTS training, appropriate licensure or certification based on field of experience Required

Job Responsibilities

Evaluates the standards of practice for grief support of grieving parents utilizing evidence based practice. Maintains practice standards through professional organizations. Ensures the timely processing of patient paperwork to facilitate external functions and processes (funerals, autopsy, transports). Resolves issues with physicians for paper work requiring physician signature. Reports issues and concerns to manager.

Provides services to clients applying clinical counseling principles, which may be delivered in person or on the phone. Supports nursing staff as needed. Facilitates post discharge coordination of care for patients having difficulty making decisions.

Demonstrates appropriate responsiveness to calls and queries from patients, families, nursing staff, physicians, pathology, and funeral homes. Resolves issues with internal and external customers through problem solving. Discusses with management to continue process improvement.

Maintains proper documentation in the clinical case record in compliance with TriHealth and Perinatal Policies. Holds bimonthly patient rounds with the team. Conducts QI activities to ensure the integrity of the program and care of the patient. Provides direction to the Bereavement Assistant for work assignments on scheduled work days. Oversees all grief grants and ensures utilization of the funds.

Provides training which may include researching and developing PowerPoint presentations on a variety of topics; also includes conducting presentations for patients, families, and Employee Orientations. Conducts support group meeting. Assists manager with after hours calls to resolve issues and concerns. May answer calls to security/pathology as needed.

Maintains the formal process of utilizing specific clinical standards and protocols necessary for ongoing management cases. Follows up with patients utilizing PLIDA standards of care. Ensures all encounters and attempts to contact patient are documented in EPIC as a telephone encounter for unsuccessful calls and in notes for successful calls. Utilizes smart phrases for efficient documentation. Ensures PLIDA guidelines are followed and informs management when there are problems and concerns.

Working Conditions:

Bending -

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Occasionally

Pushing - Frequently

Reaching - Frequently

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Frequently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Rarely

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community