Job Description

Symetra offers a thrilling chance to become part of our group as a Benefits Specialist!

About the role

As a Benefits Specialist, you will act as an account manager in the 100-499 lives block of business. You will support assigned Regional Executives and Voluntary Sales Executives for the Life, Disability, Absence Management and Supplemental Health product lines for in-force business. You will manage relationships with assigned new and existing customers and growing the business while also resolving issues as they arise. The position involves having a working understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, expanding business and achieving customer satisfaction.

What you will do

• Provide service to an existing book of business, which requires the following - Serve as designated primary service contact for a book of business consisting of accounts ranging in size from 100-499 lives.
• Provide excellent customer service and respond to customer inquiries received by 2pm in the same day.
• Build strong relationships and collaborate with internal partners to address service inquiries and provide consultative support.
• Partner with Implementation Managers to successfully implement new business.
• Manage all day to day service work including Agent of Record changes, licensing updates, amendment activity, complex billing resolutions, data feed set up, claim escalation resolution and supporting enrollment events. Manage client education around products and services, GO portal and general Symetra processes.
• Attend face to face meetings occasionally with customers including benefit fairs, enrollment meetings and finalist presentations (up to 5% travel).
• Work in partnership with assigned Regional Account Manager on cases 5,000 lives and above to create a dedicated service "team" approach.
• Collaborate with Regional Sales Executives on book of business to identify business growth opportunities.
• Drive proactive service touchpoints with customers and track key activities to show our value to clients.
• Work across organization to resolve issues and provide solutions to client as primary liaison.
• Manage renewal process for designated book of business, which entails, requesting renewal census to prepare for underwriting review.
• Coordinate renewal receipt from underwriting and delivery in partnership with your sales executive or based on established strategy by market.
• Work with Regional Sales Executive to negotiate on behalf of the client and/or broker with underwriting including using knowledge of current small business renewal strategies to maximize efforts.
• Communicate group renewal decision to required departments.
• Ensure a focus on continued learning in role as the industry and customer needs evolve and new products and services become available.
• Participate in special projects and/or committees with a goal of continual process improvement.
• Manage implementations from a customer facing perspective for state mandated coverage (TDB, DBL, PFL, TDI, etc).
• Attend implementation calls for new customers in block of business to learn about them while in flight.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

"My advice to anyone considering a role at Symetra is to take full advantage of the incredible benefits offered—many of which are available on a near-daily basis. From inclusive groups like Women in Numbers to our Lunch and Learn Consortiums, these opportunities go beyond the job itself. Whether you’re in an entry-level position or executive leadership, these programs are a fantastic way to connect, grow, and learn about other areas of the company." - Sandra A., Sr. Account Manager

"Symetra is committed to doing what's right for their customers and maintaining a great culture." - Jackie B., Regional Account Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $29.83 - $49.68 plus eligibility for annual bonus program.

Qualifications

Who You Are

• High School Diploma required; college degree preferred.
• 3-5 years of cumulative, relevant experience.
• Life & Health License (willingness to acquire within 6 months).
• Professional certifications or designations suitable and pertinent for this role.
• Required product knowledge – life disability and or absence
• Microsoft Office Suite proficiency

Please review Symetra’s Remote Network Minimum Requirements

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra’s standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity.

Failure to align with verification procedures may result in

• Disqualification from the recruitment process.
• Withdrawal of a job offer.
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Crafting a world where more people have access to financial freedom.

Symetra is a national financial services company committed to helping people achieve their financial goals and feel assured about the future. We operate guided by Value, Transparency, and Sustainability principles every day. This means we provide needed products and services at fair prices, share information openly so customers know what they are buying, and invent products—and manage our company—to endure. We focus on showing up for communities, uplifting employees, and advancing diversity, equity, and inclusion (DEI). Join our team and help develop a world where financial freedom is accessible to more people.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

This position does not offer employer-sponsored work visas or related assistance. Candidates must already have legal permission to work in the United States when hired. They must keep this authorization for the entire duration of their employment with our company.