Job Description

The Benefits Specialist sits within our People Operations function and serves as a go-to resource for employee questions navigating health, welfare, retirement, and leave programs. Operating with a high degree of independence, you’ll manage day-to-day benefits questions, ensure compliance with company policies and legal requirements, and collaborate closely with payroll, leave vendors, and HR partners.

Position Responsibilities:

Benefits Administration & Employee Support

• Support employees through benefits enrollment, eligibility verification, and claims across health, welfare, and retirement plans - serving as a knowledgeable first point of contact for questions on coverage, plan options, and leave entitlements.
• Respond to benefits-related inquiries, resolving routine questions and escalating more complex issues as needed
• Maintain accurate benefits records, ensuring timely processing of enrollments, changes, and terminations
• Prepare and manage required documentation and filings in alignment with internal policies and regulatory requirements

Leave & Attendance Management

• Administer leave of absence processes, including coordinating documentation and return-to-work activities
• Track and update leave and attendance data in HR systems, ensuring accuracy and compliance
• Partner with payroll and external vendors to manage leave cases and resolve discrepancies
• Coordinate return-to-work processes, including documentation preparation and employee communications

Experience & Knowledge:

• High School Diploma required
  • Bachelor’s degree preferred
• 6 years of experience in benefits administration or HR operations, or a related field
• Hands-on experience with HR information and employee benefits platforms and programs (health, welfare, retirement, and leave administration)
• Experience with benefits data audits and record-keeping best practices

Skills & Abilities:

• Strong attention to detail with the ability to manage multiple priorities while maintaining accuracy
• Solid understanding of compliance and regulatory requirements related to benefits administration
• Clear communicator with the ability to explain processes to employees and stakeholders
• Ability to collaborate effectively across teams and work independently with limited supervision
• Proactive, solutions-oriented mindset with a focus on continuous improvement