Job Description

Overview:

TrueBlue, Inc. (NYSE:TBI) is the people company. We were founded on the idea that by connecting people and work, we can help our clients grow their businesses while growing ours. Ever since our first office opened more than 30 years ago, TrueBlue has been committed to connecting people and work and helping to change lives. Whether our client is a small business on Main Street or a Fortune 500 company, we work equally hard to find the people they need to be successful. Publicly traded since 1998, TrueBlue provides a talented workforce of over 611,000 people to companies around the world each year through three segments: PeopleReady, PeopleManagement, and PeopleScout.

What we do has a powerful and lasting impact on the world. When we connect people and work, we accomplish something important. As the world of work changes, so does our business. What remains constant is our commitment to being a force for good for the candidates, associates, customers, and communities that we serve.

The Benefits Specialist performs a variety of administrative tasks in support of the organization's employee benefits function. This entry-level role provides day-to-day support for benefits enrollment, recordkeeping, and employee inquiries.

Location: Remote

ESSENTIAL DUTIES and RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Responds to routine correspondence and inquiries from employees, benefits carriers, and vendors
• Answers basic employee questions regarding benefits offerings, eligibility requirements, and coverage details, escalating more complex inquiries as needed.
• Supports open enrollment activities, including distributing materials, tracking submissions, and answering employee questions.
• Demonstrated proficiency in ServiceNow or other ticket tracking/case management systems for logging, tracking, and resolving employee inquiries.
• Verifies enrollment data for accuracy and reconciles discrepancies with benefits providers or internal payroll systems.
• Refers complex issues, escalations, or plan interpretation questions to higher-level benefits staff or management.
• Performs other clerical and administrative duties as assigned in support of the broader Total Rewards team.
• Maintains confidentiality of employee benefits information in accordance with company policy and applicable regulations (e.g., HIPAA).

EDUCATION and EXPERIENCE

• Typically requires a high school diploma or equivalent.
• 1 – 2 years of relevant experience, preferably in benefits administration, human resources, or a related administrative support role.
• Performs work under direct supervision.
• Handles basic issues and problems independently; refers more complex issues to higher-level staff.
• Possesses working knowledge of benefits administration subject matter, including general familiarity with common benefit types (medical, dental, vision, retirement plans)

CORE KNOWLEDGE and SKILLS

• Basic understanding of common employee benefit types, including medical, dental, vision, life insurance, disability, and retirement/401(k) plans.
• General knowledge of benefits enrollment processes, including new hire enrollment, open enrollment, and qualifying life events.
• Familiarity with basic benefits terminology (e.g., premium, deductible, copay, coinsurance, beneficiary, COBRA).
• Working knowledge of HRIS/benefits administration systems for data entry and recordkeeping.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
• Basic understanding of data privacy and confidentiality requirements related to employee health and personal information (e.g., HIPAA).
• Strong organizational skills with the ability to manage multiple forms, records, and deadlines simultaneously.
• Accurate data entry and recordkeeping skills with strong attention to detail.
• Ability to follow established procedures and escalate exceptions appropriately.
• Customer-service orientation with the ability to communicate benefits information clearly to non-specialist audiences.
• Basic math and reconciliation skills for verifying premiums, deductions, and payment transfers.
• Ability to learn and adapt to new benefits plans, vendor systems, and regulatory changes.

SUPERVISORY RESPONSIBILITIES

• This position will not have any direct supervisory responsibilities.

Salary Range: $20.87 - $25.00 per hour, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Since opening our first office over 30 years ago, TrueBlue has been dedicated to connecting people and work, changing lives, transforming businesses, and benefiting communities around the world. . Whether serving a small business on Main Street or a Fortune 500 company, we work hard to find the talent they need to succeed. Our well-known, established brands – PeopleReady, PeopleManagement (SIMOS, StaffManagement, and Centerline Drivers), and PeopleScout, each have a unique focus to serve our customers’ varied needs.

As the world of work changes, so does TrueBlue. We are well-positioned with tremendous strengths and assets, including a unique combination of strong and established brands, proprietary technology, an expansive geographic presence, and a passionate team serving our customers every day.

TrueBlue is The People Company™, and our shared values guide our success. We are Optimistic, believing in solutions through innovation and collaboration; Passionate, dedicated to making a positive impact; Accountable, empowering people to take responsibility; Respectful, valuing diverse views and teamwork; and True to who we are and to the needs of our clients. We are committed to making a lasting impact as we continue to adapt to the changing world of work.