Job Description

Job Title: Client Account Specialist (Benefits)

Location: Rochester, NY

Rate: $20 per hr.

Category: Customer Service/Client Account Specialist/Benefits

Our client, a Global Financial Services company is seeking a detail oriented Client Account Specialist focused in the area of Benefits.

Responsibilities:

The Client Account Specialist will join our client and provide exceptional customer service and support to internal teams and external clients. They will play a vital role in the setup, maintenance, and management of client accounts for Health & Benefits (H&B) and COBRA services, ensuring accuracy, compliance, and client satisfaction.

Key Responsibilities:

• Ensure timely and accurate setup and ongoing maintenance of client accounts, including all necessary documentation.
• Research and resolve product and service issues to meet client needs and support retention goals.
• Manage the accuracy of financial and insurance transactions for client accounts.
• Build and maintain professional relationships with clients, insurance carriers, and internal partners.
• Handle inbound and outbound calls, providing prompt and effective communication.
• Maintain accurate records of all communications and documentation to ensure compliance with state, federal, and insurance partner requirements.
• Utilize multiple software applications, including HRIS and ORS systems, to address client inquiries and manage data input.
• Participate in product-related projects and training to stay updated on industry developments and internal processes.

Qualifications:

• Associates degree in Management, Business, Finance, or a related field. Bachelor's Degree preferred.
• Minimum of 1 year of experience in insurance or a related field.
• Knowledge of the insurance industry, customer service, and billing processes; familiarity with health insurance is a plus.
• Strong organizational, prioritization, and professional communication skills.

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!