Requisition No: 879987
Agency: Management Services
Working Title: Benefits Services Specialist I - 72002708
Pay Plan: Career Service
Position Number: 72002708
Salary: $35,361.61 - $36,361.52
Posting Closing Date: 12/31/2026
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Benefits Services Specialist I
Division of Retirement
State of Florida Department of Management Services
This is an on-site position located in Tallahassee, FL
This advertisement will be used to fill multiple vacancies
and Responsibilities:
This position serves as a cross-functional Benefits Services Specialist I within the Division of Retirement (Division) and may be assigned to perform duties across multiple bureaus/sections based on operational needs, workload demands, staffing requirements, special projects, or management direction. This is a entry level processing role for retirement accounts. The incumbent receives instructions and feedback under the supervision of an administrative supervisor. The incumbent will be expected to learn and apply knowledge and understanding of the philosophy and provisions of Florida Statutes relating to retirement, which may include Chapters 112, 121, 122, 123, 238, 250, 321, 175, and 185, and all administrative rules, policies, and procedures developed pursuant to such laws. The incumbent may also be required to learn knowledge and understanding of the Internal Revenue Service (IRS) and Social Security Administration provisions relating to retirement programs.
Duties for this position may include, but are not limited to the following:
Interpret and apply applicable laws, rules, and regulations necessary to administer provisions for Florida Retirement System (FRS) benefits including Pension Plan, Investment Plan, Deferred Retirement Option Program (DROP), disability, survivor and Health Insurance Subsidy benefits, as well as for optional retirement programs administered by the Division.
Provide data entry and processing of information updated in the Division’s Integrated Retirement Information System (IRIS) and other work processes. This may include:
Review and process retirement documentation and forms for FRS members.
Research Florida Statutes, rules, and Division policies to compose complete, accurate and grammatically correct responses to customers’ inquiries by letter or email.
Provide customer service that requires expert knowledge of the Florida Retirement System (FRS) and all existing systems, the Florida Statutes, rules, and Division policies.
May assist with taking phone calls from members, as needed.
Perform other duties as required
Knowledge, Skills, and Abilities:
Knowledge of principles and techniques of effective verbal and written communication.
Knowledge of basic arithmetic.
Knowledge of rules, regulations, policies, and procedures related to retirement benefits.
Skilled in reviewing data for accuracy and identifying errors.
Skilled in collecting, evaluating, analyzing, and verifying data related to retirement benefits.
Skilled in organizing data into clear and logical formats.
Skilled in utilizing effective problem‑solving techniques.
Skilled in performing basic arithmetic calculations.
Skilled in communicating clearly and effectively both verbally and in writing.
Skilled in operating a personal computer with proficiency in Microsoft Word or comparable software.
Ability to take corrective action when data discrepancies are identified.
Ability to understand and apply applicable rules, regulations, policies, and procedures.
Ability to work independently with minimal supervision.
Ability to plan, organize, and coordinate work assignments.
Ability to train and guide others.
Ability to establish and maintain effective working relationships with others.
Knowledge, skill, and ability to demonstrate accountability, communication, empowerment, flexibility, integrity, respect, and teamwork
Minimum Qualifications:
Two years of professional experience in the areas of insurance, retirement or social security, administration, call center, customer service, fiscal work, statistics, personnel, or any other combination. Post-secondary education may be used as an alternative for years of experience on a year-for-year basis.
Division of Retirement:
The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 246 full-time retirement staff and manages a FY 2026-27 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, currently one of the largest state retirement system in the US with more than 1.1 million active, retired, and terminated vested members and $191.6 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members.
Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”
Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
